Production Admin

Overview

Production Administrators play a key role in ensuring projects run smoothly and customers receive a white-glove experience. Highly organized and detail-oriented, they coordinate across crews, clients, and internal staff while managing multiple priorities with urgency. This role requires strong communication skills and technical proficiency to manage contracts, scheduling, permits, and project updates within our CRM (Service Titan). As ambassadors of our brand, Production Administrators help deliver on sales commitments, drive operational efficiency, and exceed customer expectations.

• Review customer contracts to confirm accuracy of colors, sizes, and job-specific details
• Prepare production documents and instructions for installation crews
• Order materials and coordinate timely delivery to job sites
• Communicate with customers to set expectations, schedule installations, and clarify project requirements
• Partner with leadership to continuously improve service quality standards
• Obtain and process permits from local building departments
• Manage status calls and provide timely customer updates through CRM systems
• Track and document progress of all project phases in service management software
• Develop and share comprehensive project plans with customers and internal staff
• Ensure installation documentation is complete and accurate
• Update invoices and purchasing documents to reflect changes identified during installation
• Monitor production performance, identify inefficiencies, and recommend improvements
• Collaborate with cross-functional teams to resolve issues and deliver exceptional customer service

• Customer service or administrative experience; construction or home services experience a plus
• Proficiency with CRM and service management software (Service Titan preferred)
• Strong organizational skills and ability to manage multiple priorities with attention to detail
• Excellent verbal and written communication skills, with a customer-focused approach
• Problem-solving mindset; adaptable, proactive, and team-oriented
• Comfortable working at a computer for extended periods; able to occasionally lift up to 15 lbs
• Must be able to communicate effectively via phone, video, and in person

• Primarily M-F, standard business hours
• Salary: $60,000 per year

Bend, OR

Pay Range: $60,000.00 per year / On Target earnings $68,000.00

Job Type: Full-time
FLSA:
Non-exempt

Compensation & Benefits Disclosure:
Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The target salary reflects a good-faith estimate of pay based on factors such as experience, location, and business needs. Benefits may include health insurance, retirement plans, paid time off, and other employee programs as applicable by law.

Equal opportunity employer statement and privacy policy apply.