Veterinary Café Manager — Compassionate, Fast-Paced Lead

Job Summary

The Veterinary Referral Center of Central Oregon (VRCCO) is breaking from the traditional expectations of a referral or emergency veterinary center by doing something surprisingly obvious. Named in memory of VRCCO's four‑legged Chief Morale Officer, Ponch's Place will serve as a gathering place for the people of Bend to enjoy food, drinks, and help VRCCO continue to make connections within the community.

Ponch's Place has room to house at least four food trucks as well as a beer pavilion.

We are looking for a motivated and personable Coffee Shop Manager to oversee operations at our small café located within a specialty veterinary hospital. This role requires balancing the fast‑paced demands of food service with the compassionate environment of a healthcare facility for pets. The manager will ensure smooth daily operations, deliver excellent customer service, and create a welcoming space for hospital staff, clients, and visitors.

Operations Management

• Oversee daily café operations, including opening/closing procedures, cash handling, and inventory control.
• Ensure compliance with food safety, sanitation, and health regulations.
• Coordinate café hours and offerings to align with hospital schedules and visitor needs.

Customer Service

• Handle customer inquiries and resolve issues with professionalism and empathy.
• Provide a warm, supportive atmosphere for pet owners and hospital staff.
• Develop menu specials or promotions tailored to hospital visitors and employees.

Team Leadership

• Recruit, train, and supervise baristas and support staff.
• Create and manage staff schedules to ensure adequate coverage during peak hospital hours.
• Foster a positive, collaborative work environment.

Financial Oversight

• Monitor sales, track expenses, and manage budgets.
• Implement strategies to increase profitability while maintaining affordable options for hospital staff and clients.
• Prepare regular reports for hospital and café leadership.

Community Integration

• Collaborate with hospital staff to support events, seminars, or wellness programs.
• Promote the café as a comforting space for pet owners during stressful visits.
• Source local or sustainable products to strengthen community ties.

We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement, you can develop a long and successful career with us.

• Medical:
  Multiple plan options with 70% coverage
• Dental/Vision:
  Multiple plan options with 50% coverage
• Profit sharing available for all heroes (employees)
• Tenure bonuses
• Savings: 401K matching program
• Stipends for continuing education

If you are passionate about veterinary care and are excited to grow alongside a team of like‑minded individuals, we would love to hear from you! Apply today and become part of the Veterinary Referral Center of Central Oregon family—where we go beyond expectations, every day!

Visit  to learn more!