Risk & Safety Manager

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here helor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Winter season employee housing program & Summer season camping program
• 401k with up to 5% company match & immediate vesting
• Discounted daycare onsite helor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

The Risk & Safety Manager is responsible for leading Mt. Bachelor’s risk & safety programs, including claims administration, incident review, and regulatory compliance across Mt. Bachelor LLC and its Oregon-based operations, including Mt. Bachelor, Sun Country Tours, and Trailhead Lodge. This role serves as a practical risk and safety resource and partner to identify exposures, improve documentation, support proactive and corrective action, and develop and maintain programs that reduce risk while supporting safe, compliant, and people-focused operations.

Key areas of focus include workers’ compensation, contract and legal documentation, insurance administration, safety training and initiatives, accident investigation, safety committee compliance, and internal risk consulting.

• Administer workers’ compensation claims, including intake, claim documentation, employee and manager communication, adjuster coordination, return-to-work support, and follow-through on claim-related needs.

• Serve as a primary point of contact for employees, managers, adjusters, clinics, brokers, insurance carriers, and internal stakeholders involved in workers’ compensation, general liability, vehicle, property, and other claims.

• Maintain accurate claim files across various insurance carriers, incident documentation, correspondence, reports, and related records to support claim administration, compliance, renewals, and organizational decision-making.

• Support administration of commercial insurance programs, including vehicle, property, liability, certificates of insurance, renewals, audits, claim reviews, and documentation requests in partnership with POWDR, brokers, carriers, and internal teams. Will own certain areas and support others.

• Assist in the investigation or review of workplace accidents, guest incidents, property damage, vehicle incidents, and other safety-related events by gathering documentation, reviewing facts, assisting with interviews as needed, and working with involved parties to resolve follow-up needs.

• Serve as primary contact between all involved parties in incidents, to include but not limited to insurance representatives, legal and outside counsel, senior management, guests, internal stakeholders, and brokers.

• Determine, recommend, and follow through on corrective and/or supportive actions related to incidents, investigations, inspections, trends, and identified safety concerns.

• Support operational response with escalated or disgruntled guest situations involving safety, accidents, claims, accommodations, documentation, or potential liability exposure.

• Develop, update, and communicate safety policies, procedures, job hazard analyses, training materials, inspection tools, and related resources for new hires, annual training, management training, and department-specific initiatives.

• Review incident, injury, claim, and inspection trends; identify areas of…