Sr Change Management Specialist

Position Summary

The Senior Transition Management Specialist functions as a high-level individual contributor and strategic thought partner, driving the people side of complex, multi-year digital transformations. This role is integrated directly into project portfolios to bridge the execution gap between technical installation and true organizational capability building, ensuring that large-scale implementations achieve maximum employee adoption and operational sustainability.

• 80% - Strategic Change Execution
  • End-to-End Planning:
    Oversee complex transition plans, managing scope, timelines, and resource allocations for multi-year technical projects.
  • Impact and Readiness Assessment:
    Conduct granular change impact assessments to analyze how new workflows will alter daily routines.
  • Deliverable Design:
    Create high-quality change management deliverables, including Change Impact Repositories, Resistance Management Plans, and Transformation Roadmaps.
  • Stakeholder Alignment:
    Act as a critical liaison between executive sponsors, headquarters teams, vendors, and store working groups to align objectives with Les Schwab culture and brand.
  • Training and Development:
    Identify training needs and develop modern, digital learning, webinars, and video tutorials based on adult learning principles.
  • Governance and Feedback:
    Facilitate Test and Learn sessions, collect user feedback, and make data-driven recommendations to Governance Groups to refine rollout strategies.
  • Monitoring and KPI Tracking:
    Define and monitor KPIs beyond “training completion,” focusing on adoption rates, proficiency, and time-to-adoption.
• 15% - Strategic Support and Partnership Project Management
  • Partnerships:
    Build productive partnerships with Project Managers to integrate transition tasks into master project work plans.
  • Saturation Management:
    Act as a guardian of human capacity by identifying “change fatigue” and working with leadership to prioritize initiatives.
  • Sponsor
    
    Coaching:
    
    Prepare “Sponsor Roadmaps” and talking points to ensure executive leaders are active and visible throughout the transformation.
• 5% - Risk Mitigation and Reporting
  • Issue Tracking:
    Proactively identify and report issues related to usability, adoption, and regulatory compliance.
  • Problem Solving:
    Analyze the root causes of resistance or service disruptions and collaborate on rapid mitigation strategies.

Educational/Experience Requirements:
Bachelor's degree or equivalent experience required; 3+ years experience creating change management deliverables for successful program adoption; 2+ years experience creating training and communication deliverables; 2+ years project management; experience with Prosci ADKAR Model required.

• Required Technical Skills/Knowledge:
  • Experience and knowledge of change management principles, methodologies and tools.
  • Strong familiarity with project management methodologies, tools and best practices specific to the planning and implementation of change management deliverables.
  • Ability to establish and maintain strong, collaborative relationships; work effectively at all levels of the organization.
  • Active listening skills, clear message articulation to diverse audiences, presentation and facilitation skills.
  • Versatile writing and editing skills; experience creating learning according to adult learning principles.
  • Ability to influence others and move toward a common vision or goal; organized with a natural inclination for planning strategy and tactics.
  • Ability to articulate the “why” behind change to move diverse audiences toward a common goal.
  • Experience in data cleansing, requirement gathering, and measuring financial impact (ROI) of change.
• General Knowledge and Abilities:
  • Proven ability to build trust and navigate informal networks at all levels of the organization.
  • Capacity for responsiveness in a high-volume, fast-paced environment with shifting priorities.
  • Exceptional attention to detail and a commitment to deliverable quality.
  • Excellent verbal and written communication skills, including the ability to gather and clarify requirements, present solutions and convey value, manage expectations, and deliver in a timely manner.
  • Proven ability to work and participate effectively within a high performing team; capacity for agility and responsiveness in adjusting to unexpected changes.

Use of computer, keyboard, copier, telephone, occasional lifting up to 25lbs. Work Environment:
Office environment; minimal travel.

• Competitive compensation
• Profit sharing bonus
• Retirement plan funded by Les Schwab Company paid training
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Vacation & holiday pay
• Life Insurance
• Short & long-term disability

Les Schwab is an equal-opportunity employer. If you need a reasonable accommodation to complete this application, please contact the manager at the location where you are applying.