Insurance Customer Service Rep

Team Janssen with COUNTRY Financial in Bend, Oregon, is looking for an enthusiastic, people‑driven person who is eager to learn. This is an opportunity to join our successful team as a Full/Part‑Time Customer Service Representative and in this role, you will provide exceptional customer service to our clients and support our team by addressing insurance‑related questions, concerns, and requests. Your positive attitude, rapport‑building, and desire to help will make you the perfect fit for this role.

Our team has been recognized for their white‑glove service and is looking for someone who has the skills to deliver an amazing experience while always ensuring our clients have the coverage they need.

• Annual Base Salary + Bonus Opportunities
• Paid Time Off (PTO)
• Paid Holidays
• Mon‑Fri Schedule
• Hands on Training
• Professional Development
• Career Growth Opportunities
• Health Insurance
• Life Insurance
• Retirement Plan
• Bonus 2x a year, generally 10%+ of salary depending on team success
• Flexible Schedule
• Parental Leave
• Work from Home

• Provide exceptional customer service and support.
• Communicate in a timely and consistent manner.
• Under promise and over deliver.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Answer incoming phone calls on the first ring.
• Process customer policy change requests.
• Complete Evidence of Insurance requests.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Return all phone messages promptly.
• Respond to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Assess and identify the wants and needs of your customer(s) over the phone.
• Process customer renewals.

• Oregon Property & Casualty Licensing assistance available with 2 years of experience.
• Possess a genuine willingness to learn, resourceful and coachable.
• Be a great self‑starter with a sense of urgency.
• Prioritize follow‑thru and follow‑up, especially when multi‑tasking.
• Excellent communication/interpersonal skills.
• Professional phone etiquette.
• Great customer service skills.
• Motivated.