Insurance Customer Service Rep

Job Description

Are you looking to grow? So are we!

Team Janssen with COUNTRY Financial in Bend, Oregon, is looking for an enthusiastic, people-driven person who is eager to learn. This is an opportunity to join our successful team as a Full/Part-Time Customer Service Representative and in this role, you will provide exceptional customer service to our clients and support our team by addressing insurance-related questions, concerns, and requests. Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role.

Our team has been recognized for their white-glove service and are looking for someone who has the skills to deliver an amazing experience while always ensuring our clients have the coverage they need.

• Paid Time Off (PTO)
• Paid Holidays
• Mon-Fri Schedule
• Hands on Training
• Professional Development
• Career Growth Opportunities
• Health Insurance
• Life Insurance
• Retirement Plan
• Bonus 2x a year, generally 10%+ of salary depending on team success
• Flexible Schedule
• Parental Leave
• Work from Home

• Provide exceptional customer service and support.
• Communicate in a timely and consistent manner.
• Under promise and over deliver.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Answer incoming phone calls on the first ring.
• Process customer policy change requests.
• Complete Evidence of Insurance requests.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Return all phone messages promptly.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Assess and identify the wants and needs of your customer(s) over the phone.
• Process customer renewals.

• Oregon Property & Casualty Licensing assistance available with 2 years of experience.
• Possess a genuine willingness to learn, resourceful and coachable.
• Be a great self-starter with a sense of urgency.
• Prioritize follow-thru and follow-up, especially when multi-tasking.
• Excellent Communication/interpersonal skills.
• Professional phone etiquette.
• Great customer service skills.
• Motivated