Vending Customer Service Representative

This isn't a desk job. And it's not a complaint line.

At Bigfoot Beverages, our Vending Customer Service Representative (CSR) is the steady presence behind our vending relationships in the Bend market. You're the person customers know by name. The one who follows up. The one who fixes things. The one who keeps accounts strong.

You don't just respond to issues. You prevent them.

If you like being in the field, building trust, and solving real-world problems with professionalism and follow-through, this role fits.

What "doing it right" looks like for our Vending Customer Service Representative

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Relationships

• Serve as the primary point of contact for assigned vending accounts
• Build strong partnerships through regular visits and proactive follow-up
• Retain accounts by being reliable, responsive, and solution-oriented

Service & Coordination

• Respond to service requests, questions, and concerns quickly and professionally
• Coordinate with the Vending Manager when route or driver support is needed
• Monitor vending assets and flag equipment or service concerns early
• Escalate recurring or high-risk issues appropriately

Execution & Brand Presence

• Support approved pricing requests and communicate updates clearly
• Assist with account transitions, upgrades, or changes once approved
• Ensure strong brand flow and product presence within accounts
• Communicate inventory levels and opportunities with leadership

Documentation & Continuous Improvement

• Document customer interactions and service trends
• Identify patterns and help improve consistency and execution over time

This is a safety-sensitive role. Operating company vehicles and working in active environments requires awareness, sound judgment, and accountability every day.

You might be a great fit if you:

• Are naturally customer-focused and relationship-driven
• Stay organized and manage multiple accounts confidently
• Handle pressure calmly and solve problems in real time
• Communicate clearly and professionally
• Take pride in follow-through and accountability
• Enjoy improving how work gets done-not just getting it done

Experience & Qualifications

Required

• High school diploma or GED
• Experience in customer service, account support, or route-based work
• Valid driver's license and ability to meet company driving standards

Preferred (but not required)

• Vending, beverage, or distribution industry experience

Work Details

• Schedule: Monday-Friday (some weekend work as needed)
• Hours: 40+ hours per week; start times vary based on business needs
• Status: Full-Time, Hourly, Non-Exempt
• Location: Bend, OR with travel throughout the local market
• Environment: Field-based role with frequent warehouse exposure and brief cooler entry

Why Bigfoot?

Bigfoot Beverages has been family-owned since 1947. We operate across thousands of square miles, but relationships are still personal here. Our vending team runs on consistency, professionalism, and pride in execution.

This role matters because retention matters.
Service matters.
And how we show up every day matters.

If you want a position where your impact is visible and your relationships are real - you'll find that here.

The Fine Print

Employee must meet company standards for driving a company vehicle and pass a pre-employment drug screen, physical, and background check.

Please note:

this job description is not designed to cover every duty. Responsibilities may change as business needs evolve.

Bigfoot Beverages is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.