Customer Service Representative

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the Customer Service Representative position at our company! You’ll be responsible for responding to customer inquiries, resolving service issues, and delivering an exceptional customer experience. At Insure Pacific, we believe in building long-term careers, not just filling positions. We offer job stability in an essential industry, opportunities for professional development, and clear paths for growth within our organization.

As our agency continues to expand, motivated team members will have opportunities to take on additional responsibilities and advance their careers. If you enjoy helping people, thrive in a fast-paced environment, and are looking for a secure position with growth potential, we encourage you to apply today.

• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Ensure customer account information is up-to-date
• Find patterns in customer complaints and bring them to the team for improvement
• Work closely with the sales lead to stay up-to-date on service and product knowledge
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction

• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• Strong knowledge of customer interface and interaction
• High school diploma, G.E.D. or equivalent

$40,000 - $45,000 per year