Customer Service Specialist - Winter Seasonal

Description Benefit type:

Part time, non benefited

For a full description of our benefits.

The Customer Service Specialist 2 position is responsible for performing varied customer service duties including reception, customer transactions, cash handling, and general office assistance.

The Customer Service Specialist 2 is distinguished from the Customer Service Specialist 1 as the Customer Service Specialist 2 performs all customer service functions independently whereas the Customer Service Specialist 1 performs concession functions independently and/or assists a Customer Service Specialist 2 with general customer service functions.

Duties may include, but are not limited to the following:

• Provides excellent customer service both externally and internally. Creates a positive experience for customers through professional and courteous behavior and effective problem resolution.
• Greets the public and directs them to activities; answers multi-line telephone, and provides information on District programs, facilities and events.
• Serves as cashier for a variety of transactions including drop-in facility fees, program registration, pass sales, concessions, etc. May process refunds, credits, and transfers.
• Assists the general public with program enrollment both in person and online. Notifies participants of programs/class cancellations or changes.
• Identifies and reports safety concerns promptly to the appropriate person(s).
• Schedules and processes facility rentals. Assists customers in understanding facility rental guidelines and requirements.
• Provides various clerical duties such as data entry, word processing, filing, photocopying, inventorying and maintaining bulletin boards and display cases, etc.
• Maintains safety, cleanliness, and organization of work area and surrounding lobby area. Assist with other cleaning as assigned.
• Performs emergency support as directed in the emergency action plan.
• Acts as a Mandatory Reporter; reports incidents of child abuse/neglect.
• Communicates and reports safety concerns promptly to the appropriate person(s).
• Performs other job-related duties as assigned.

Winter seasonal position to start at the end of September thru March.

Schedule varies, including weekends and holidays.

Facilities operate from 5:30am-9:15pm Monday-Friday and 7:45am-6:15pm on weekends.

• Customer service standards;
• Cashier and money handling procedures;
• General office practices;
• Computer office software;
• Multi-line telephone systems; and
• Basic math, spelling, business writing and grammar.
• Basic office software, i.e.
  
  - Microsoft Outlook, Teams, etc.

• Communicate effectively, tactfully, and pleasantly with the public and all contacts, including in person, by phone or e-mail;
• Maintain focus and organize and prioritize own work with frequent interruptions and distractions;
• Work independently while also able to work cooperatively with others;
• Navigate difficult conversations or conversations with upset people while maintaining rapport;
• Proficiently operate a variety of office equipment including computer, phone system, and copy machine;
• Demonstrate excellent multi-tasking skills; and
• Create a positive, constructive and respectful relationship with staff and the general public.

Minimum Education, Experience, and Training:

1. High school diploma or equivalent;
AND

2. One (1) year of customer service experience with cashiering and computerized processing experience;
OR

3. Any satisfactory combination of education, experience and training.

This position may require reporting to additional sites throughout the workday, typically achieved in a motor vehicle OR other modes…