Customer Service Representative

Waste Connections, a leader in integrated waste services, is looking for a dedicated Customer Service Representative to join our dynamic team. This role is instrumental in facilitating interactions between our company and our customers across residential, commercial, and industrial sectors. As a Customer Service Representative, you will handle inquiries, resolve service issues, and promote our waste management solutions tailored to meet customer needs.

Your commitment will ensure superior service standards and help us maintain and enhance customer satisfaction and loyalty.

Responsibilities

• Answer and resolve customer inquiries regarding waste management services.
• Manage and update customer accounts with registration, terminations, and service adjustments.
• Coordinate with logistics and operations departments to ensure timely service delivery.
• Educate customers on waste management programs and sustainability initiatives.
• Handle complaints and escalate complex issues to the appropriate teams.
• Maintain records of customer interactions for reporting and accountability.
• Participate in training sessions to stay updated with the latest waste management practices and compliance regulations.

Required Skills

• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Familiarity with CRM systems and practices
• Good problem-solving skills
• Customer-oriented approach with aptitude in networking and relationship building