Rental Lead - Winter

Location:

Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here helor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Winter season employee housing program & Summer season camping program
• 401k with up to 5% company match & immediate vesting
• Discounted daycare onsite helor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

*** This is a Seasonal Position for the Winter 2026-27 Season***

As a Rental Lead, you are responsible for leading the daily operations of the rental shop by setting the standard for exceptional guest service, teamwork, and professionalism. You will lead by example while training and supporting the rental team, ensuring daily tasks are completed safely and efficiently. This role requires a strong work ethic, excellent communication skills, and the ability to motivate others.

As a key holder, you will be responsible for opening and closing the rental operation, including point-of-sale procedures, and must be approved to drive company vehicles to transport rental equipment between locations as needed. This is an indoor and outdoor position requiring assistance with snow removal, moving ski racks, shop setup and breakdown, and other operational duties. Rental Leads may be scheduled to work at any of our rental locations based on operational needs.

• Assist the Manager and Supervisor with leading daily operations, including opening and closing rental locations, serving as a key holder, and completing point-of-sale opening, closing, and cash handling procedures.
• Ensure guests are accurately and safely fitted with rental equipment, including proper foot measurements, boot fitting, and equipment selection, while coaching team members on best practices.
• Verify all rental equipment is accurately scanned out and checked back in according to established rental procedures.
• Maintain advanced knowledge of rental equipment, ski and snowboard lessons, and mountain operations, including lodges, lifts, terrain, and operating schedules.
• Obtain authorization to drive company vehicles and transport rental equipment between rental locations as needed.
• Assist with training new and existing employees while promoting teamwork, accountability, and a positive work environment.
• Promote and follow safe operating procedures while using rental equipment, tools, and shop machinery.
• Assist with ski binding testing, obtain Amer Sports binding certification, and perform basic rental equipment repairs and maintenance as needed.
• Lead daily shop organization, cleanliness, gear waxing projects, and other operational tasks while encouraging coworkers to maintain high standards.
• Assist the Valet Specialist with overnight storage and valet guest services as needed.
• Support the Tune Shop with basic waxing tasks when requested.
• Perform other duties as assigned.

Mt. Bachelor Rental Shop…