Federal Study - Student Technology Assistant *Student Position

Federal Work Study - Student Technology Assistant (Student Position Only)

Student Technology Assistants are available as a resource to students for all COCC technology questions, including COCC accounts, computer usage, and other technology services. Hours available on the Bend campus.

• Respond promptly to Student Tech Support inquiries across multiple contact channels:
  In-Person, Phone, Email, Chat, and Service Desk tickets.
• Troubleshoot computer hardware and software issues, research answers, and guide corrective steps.
• Describe and document interactions and troubleshooting steps in Sys Aid Service Desk tickets.
• Follow established Student Tech Support procedures and Computer Lab protocols.
• Maintain security and educational atmosphere of computer lab.
• Provide excellent customer service to all students, faculty, staff and guests.
• Stay current on job‑related assignments and training.
• Perform other duties as assigned by supervisor.

Regular office hours are established between 8 am – 5 pm during the workweek. A flexible work schedule, including nights and weekends, may be necessary due to the nature of the responsibilities.

Incumbent must be able to function effectively indoors in an office environment engaged in work of primarily a sedentary nature. Requires the ability to work at a workstation for extended periods. Requires reading, writing, and telephonic conversations. Occasional lifting up to 25 lbs. All individuals are required to perform essential functions with or without reasonable accommodation.

• Awarded and accepted Federal Work‑Study for the 2026‑27 Academic Year.
• Meeting Satisfactory Academic Progress for Financial Aid.
• Eligibility for Federal Work‑Study employment is contingent upon successful completion of a background check, as required by the hiring department.

The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.

Preferred Qualifications:

• Successfully completed or enrolled in CIS 120:
  Computer Concepts.

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment.

Persons with questions about this statement should contact Human Resources at  or the Vice President for Student Affairs at . This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCC’s EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting. All individuals are required to be able to perform the essential functions with or without reasonable accommodation.