Nordic Lodge Lead - Winter

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people’s lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it’s our employees who become the true moment makers here helor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Winter season employee housing program & Summer season camping program
• 401k with up to 5% company match & immediate vesting
• Discounted daycare onsite helor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

The Nordic Lead ensures an outstanding guest experience for all Nordic guests through daily leadership in accordance with company and departmental policies. This is a non-supervisory position that requires a high level of proficiency with the Nordic Center’s ticketing, rental, and retail sales operations. The Nordic Lead should have a strong understanding of the Nordic Center’s daily lodge operations, advanced level RTP experience, attention to detail, and superb customer service skills.

The position requires a strong interest and proficiency in Nordic skiing with knowledge of all facility operations, lesson programs, ticketing, ski rentals, and retail procedures. This is a part-time winter seasonal position, and hours may fluctuate during the season.

Essential Functions/Major Responsibilities

In conjunction with the Nordic Manager and Supervisors, assisting and overseeing essential functions and daily operations of Nordic Lodge including:

• Opening and closing duties of daily business and facilities.

• Efficient, accurate ticketing, rental, and retail sales. Provide support as needed to Lodge Staff to carry out these tasks as well.

• Lesson Program sales. Advanced experience in RTP is required to effectively book lessons in this role. Current computer skills are required, and RTP training will be provided.

• Answering a wide range of customer questions via phone and in-person with accurate information and friendly customer service.

• Monitoring of ticket stock and office supplies

• Daily inspections and oversight of rental equipment repairs and maintenance

• Maintaining safety and cleanliness of Lodge facility, and notifying the supervisor on duty when concerns arise.

• In conjunction with the Manager or Supervisor on duty, handling and coordinating all incidents, contacting emergency personnel when required

• Gracious and effective handling of all guest and employee concerns and problems

• Communicating with Nordic Manager regarding safety issues, operational needs, staffing and personnel issues.

• Cover other Nordic Center staff’s lunch and rest breaks or fill in in various roles if the team is short-staffed. Flexibility and willingness to work in a team setting.

Secondary Function

• Assist in training new employees in department procedures

• Assist with Nordic Center event planning and execution as directed by Manager

• Assist in developing content for the Nordic Center’s social media

Job Scope

Assist in the daily operations of a nationally recognized Nordic ski operation, 56 km groomed trail network maintained daily…