On-Call Event Staff

On-Call, Hourly, Part-time, Non-Exempt | $20.60 per hour plus tips

Department: Events |
Direct Supports: Event Manager

The On-Call Event Staff are critical in assisting with both internal and external Museum events. Event team members assist in the operation of various sizes and types of events at the Museum. Job duties include, but are not limited to: setting up and/or tearing down, operating beer and wine bar including processing credit card and cash transactions; taking beverage orders; mixing, pouring, and serving beverages;

cleanup of dishes and applicable supplies; enforcing Museum rules as pertains to food and beverages in exhibits and behaviors that may negatively impact Museum collections, exhibits, or animals; provide any reasonable assistance to Museum staff and visitors as requested by Events Manager or Event Lead.

On-Call Event Staff Operations (95%)

• Follow Event instructions provided by Event Manager as pertains to details, timeframe, and general expectations for the day/evening
• Prep Event through collection of linens, décor, bar needs, etc. per Event Plan, including transporting items to locations around Museum as needed
• Prepare space for Event; set table for barback, table linens, glassware, etc.
• Ensure bar is set-up on time and according to Event plan
• Ensure guests are greeted upon arrival. Be responsive, flexible, and solution-oriented to all guest requests, within reason.
• Retain knowledge of event aspects. I.e., menu, product descriptions and prices
• Bus tables of glassware as needed and take to dishwashing area
• Must have complete knowledge and understanding of health department regulations and liquor laws
• Check identification to ensure guests meet minimum age requirements
• Follows alcohol awareness procedures for preventing intoxication and handling of an intoxicated guests
• Uphold the standards, expectations, and service quality for all events as set forth by Museum
• Accommodate any needs for reasonable special requests. Check in with Lead if needed
• Address client/guest complaints and problems in a professional manner to ensure a successful outcome and relay to Event Lead
• Ensure everything is broken down and put away correctly before leaving for the night

Additional Duties (5%)

• Assist with opening, closing, and complete side duties, including cleanup and other tasks requested by Lead
• Contribute to and support the Museum’s Accreditations
• Assist with museum-wide events, such as Free Days, fundraising gala, etc.
• Other duties as assigned

EDUCATION/CERTIFICATIONS

• Must be at least 21 years of age and have a current OR Food Handlers Card and OLCC Servers Permit

EXPERIENCE

• Basic knowledge of drink preparation and beverage recipes Required
• History of regular and reliable work attendance
• Work well in a dynamic, fast-paced environment that requires a high degree of multi-tasking with minimal supervision
• Prior experience working in a fast-paced, customer-service oriented position

SKILLS/ABILITIES

• Ability to work extended hours; primarily evenings and weekends (typical report time for evening events is 3:30-5:30 p.m., depending on event and closing time of Museum)
• Desire to provide the highest level of customer service
• Have strong interpersonal and verbal communication skills

PHYSICAL ELEMENTS

• Be 21 years or older
• Ability to stand for extended periods; and to bend, reach, kneel and squat as part of regular job activities
• A neat, clean, professional appearance is required. A black shirt, pants, and comfortable shoes.
• A neat, clean, professional appearance is required. A black shirt, pants, and comfortable shoes.

EQUIPMENT USE

• A name tag provided by the Museum must be worn for the duration of all events
• Processing credit card and cash transactions
• Cleaning equipment

A rugged, rocky mesa rises above a dry, grassy plain under a blue sky with scattered clouds. Sparse desert shrubs cover the foreground, and sunlight highlights the dramatic landscape.