Nordic Lodge Lead - Winter

Location:

Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here helor.

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Winter season employee housing program & Summer season camping program
• 401k with up to 5% company match & immediate vesting
• Discounted daycare onsite helor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

The Nordic Lead ensures an outstanding guest experience for all Nordic guests through daily leadership in accordance with company and departmental policies. This is a non-supervisory position that requires a high level of proficiency with the Nordic Center’s ticketing, rental, and retail sales operations. The Nordic Lead should have a strong understanding of the Nordic Center’s daily lodge operations, advanced level RTP experience, attention to detail, and superb customer service skills.

The position requires a strong interest and proficiency in Nordic skiing with knowledge of all facility operations, lesson programs, ticketing, ski rentals, and retail procedures. This is a part‑time winter seasonal position, and hours may fluctuate during the season.

• Opening and closing duties of daily business and facilities.
• Efficient, accurate ticketing, rental, and retail sales.
• Provide support as needed to Lodge Staff to carry out these tasks as well.
• Lesson Program sales.
• Advanced experience in RTP is required to effectively book lessons in this role.
• Current computer skills are required, and RTP training will be provided.
• Answering a wide range of customer questions via phone and in‑person with accurate information and friendly customer service.
• Monitoring of ticket stock and office supplies.
• Daily inspections and oversight of rental equipment repairs and maintenance.
• Maintaining safety and cleanliness of Lodge facility, and notifying the supervisor on duty when concerns arise.
• In conjunction with the Manager or Supervisor on duty, handling and coordinating all incidents, contacting emergency personnel when required.
• Gracious and effective handling of all guest and employee concerns and problems.
• Communicating with Nordic Manager regarding safety issues, operational needs, staffing and personnel issues.
• Cover other Nordic Center staff’s lunch and rest breaks or fill in in various roles if the team is short‑staffed.
• Flexibility and willingness to work in a team setting.

• Assist in training new employees in department procedures.
• Assist with Nordic Center event planning and execution as directed by Manager.
• Assist in developing content for the Nordic Center’s social media.

Assist in the daily operations of a nationally recognized Nordic ski operation, 56 km groomed trail network maintained daily from November through May with Ticket, Retail, Rental, Event, Lesson Program and F&B operations. Assist in training, motivating, and creating a safe workplace for 40 paid employees and 12 volunteers.