Guest Services Agent - Winter

Location:

Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here helor.

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Winter season employee housing program & Summer season camping program
• 401k with up to 5% company match & immediate vesting
• Discounted daycare onsite helor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Guest Services Agents work indoors in a high business volume environment selling and fulfilling tickets, season passes, equipment rentals, Tours, and/or Ski and Ride School products at sophisticated point of sale (POS) terminals requiring a high level of computer experience.

GS Agents must demonstrate understanding and proficiency in operating the POS to fulfill products sold. GS Agents have high guest contact, requiring quality customer service skills. GS Agents must have the ability to work well with the public on a constant basis, sometimes under stressful conditions. Agents must have a high level of knowledge about all aspects of products offered, including other departments, their locations and functions, as well as events, activities and services available to our guests.

Greet guests warmly, make eye contact, and start dialogue to initiate a positive interaction.

Direct and assist guests with product/service choices.

Listen to and take care of guests under tight time constraints.

Use effective verbal communication and interpersonal skills.

Anticipate and meet the needs of guests.

Know and apply Mt. Bachelor & Sun Country Tours Chain of Command and policies for guest recovery.

Know what products and services are available for sale and actively pursue opportunities for sales.

Complete transactions efficiently and accurately, directing guests as necessary.

Report to work on time and in complete uniform.

Work well with others as part of a team.

Be aware of any procedure changes and event activity that may affect the department by reviewing the staff announcement notebook and communicating with the Department Supervisor at the beginning of your shift.

Be aware of department needs outside of specific cashiering tasks and take initiative to contribute.

Attend departmental meetings.

Log in to Windows and POS, configure colors and list views.

Count bank, check, and/or load ticket and receipt printer, and other supplies.

Sell daily products and services using cash, credit card, gift card, and mixed payments.

Book Zipline Tours, Rafting, and RV reservations in a separate booking system.

Have a basic understanding of ski, snowboard, and mountain bike rentals.

Can explain, sell, and organize limited retail items.

Identify when a transaction is to be a sale, voucher redemption from profile, or an order fulfillment.

Guide guests through online orders and voucher redemption.

Basic troubleshooting of the POS equipment, including restarting, clearing ticket jams, ticket will not feed issues, etc.

Accurately count out bank, deposit, complete necessary closing paperwork, client close, and stocking of station at end of shift.

Follow the "Heads Up" Rule:
Be aware of what is going on around you. If at any time you feel an unsafe situation exists, please consider it your duty to report it to your manager. Assess and improve your work area(s) to ensure that our environment is enjoyable, productive, and safe.

Watch all entries and exits for hazards and/or unwarranted activities.

Take initiative to support the Mt. Bachelor Safety Huddle Program.

Proactively complete safety training matrix.

Primary contact is with guests. Other contacts include Rentals, SRS, Helpdesk, Retail,…