Treasury Escalation Specialist

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position may be located at First Interstate Bank's offices in Colorado, Idaho, Iowa, Missouri, Montana, Nebraska, Oregon, South Dakota, Washington and Wyoming.

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Accrue and use your paid time off (PTO) immediately—no waiting period—plus paid federal holidays in addition to PTO.
• Child Care Assistance Program for eligible dependent(s).
• We prioritize wellness by offering eligible employees a monthly stipend toward a fitness club membership or exercise‑related classes.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want you to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for our team.

The Treasury Support Escalation Specialist serves as the final escalation point for support cases, working directly with the customer and the account Treasury Officer to identify timely resolutions and mitigate risks that may impact customer satisfaction. This position is critical in delivering a high‑touch experience during moments of friction and ensuring a proactive, solution‑oriented approach to resolution across the customer journey.

• Serve as the primary escalation contact for unresolved or complex Treasury support issues.
• Troubleshoot and resolve advanced technical and operational problems related to Treasury services.
• Collaborate with Treasury Delivery, Relationship Managers, and IT teams to identify root causes and implement effective solutions.
• Document resolution steps and contribute to the knowledge base and training materials for all Treasury Solutions.
• Monitor escalated queues and escalates issues internally when needed.
• Participate in system testing, upgrades, and implementations as a subject‑matter expert (SME).
• Provide feedback to management on recurring issues and recommend process‑improvement opportunities.
• Maintain strong working relationships with internal system administrators.
• Ensure compliance with internal policies and regulatory requirements during issue handling.
• Lead customer conversations by proactively contacting customers to resolve issues.

• Advanced technical knowledge of Treasury products and how they interact with various software systems.
• Strong analytical, critical thinking, and problem‑solving skills.
• Ability to articulate solutions clearly to nontechnical users.
• Ability to make outbound calls to customers or potential customers and provide effective conflict resolution.
• Ability to communicate technical concepts in a clear and understandable way to nontechnical users.
• Experience with troubleshooting processes and escalation workflows.
• Ability to work independently and manage multiple priorities effectively.

• High School Diploma or General Education Degree (GED) required.
• Associate's Degree preferred.
• 4‑6 years experience in Treasury, Operations, IT, and/or conflict resolution required.

• Dexterity of hands/fingers to operate computer keyboard and mouse—frequently.
• Sitting—frequently.
• Standing—occasionally.
• Noise level—moderate.
• Typical work hours—M‑F (8‑5).
• Regular and predictable attendance—required.

We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $32.63 to $50.61 per hour (in CO & WA), and depends on a variety of non‑discriminatory factors including, but not limited to, job‑related knowledge, skills and experience, education, and geographic location. Benefits available for this position include, but are not limited to, medical, dental, vision, short‑term and long‑term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), paid time off (new hires accrue at .069 per hour worked, which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid federal holidays.

This information is provided for those hired in Colorado and Washington only; the role is open to candidates outside of Colorado and Washington with compensation that aligns with their location. For more information regarding our benefits, please visit

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.