Public Service Representative ; Bend

Public Service Representative 4 (Bend)

Oregon counts on us! Our Mission, Vision, and Values guide us as we serve Oregon taxpayers whose tax dollars support the critical infrastructure of Oregonians' daily lives.

Department of Revenue is recruiting for a Public Service Representative 4 (PSR4) position. We are looking for talented, detail-oriented individuals to join our Personal Tax and Compliance Division. This position is headquartered in our Bend office; however, the successful candidate may be eligible for in-state hybrid work. Hybrid work consists of performing duties onsite in a standard office environment and working remotely.

This position requires working in the Bend office Monday through Friday from 8:00 a.m. to 5:00 p.m. during the 6-month trial service period. After trial service, the schedule will shift to at least three days a week in the office, or more as business needs require.

To be considered for Department of Revenue recruitments, you must reside within the state of Oregon. Current Revenue employees who live outside of Oregon may apply and will be considered.

What You Will Be Doing

Below is a sampling of job duties. It is not meant to encompass all duties.

Customer Assistance and Office Support

• Independently assists the public over the phone, through correspondence, email and in person with 30+ tax programs administered by the Department. This includes information on inquiries regarding how and when to file, how to fill out all forms including amended returns, etc.

Post-Processing Audits - RAR's/CP2000

• Using information received from the Internal Revenue Service (IRS) about adjustments they have made to federal income tax returns of Oregon taxpayers. Adjustments are then made to those Oregon tax returns.

Issue Audit Adjustments

• Conduct examinations of tax returns post-processing by correspondence to determine the degree of accuracy of tax reported on individual income tax returns based on Gen Tax Discoveries. Examine documents and financial records, receipts and certificates from other state agencies and match them to the source documents.

Tax Compliance Verifications

• Processes personal income tax compliance verifications and certify results to taxpayers by fax and mail, following Oregon statutes, rules, policies, and procedures.

This Is What You Need To Qualify Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative. At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.

Preference may be given for experience providing service in an area of specialization specific to the position opening.

The ideal candidate will possess the following desired skills and attributes:

• Attention to detail
• Demonstrated ability to use sound judgment, decision making skills, and problem-solving skills
• Ability to work independently
• Exceptional verbal and written communications skills
• Self-motivated and able to meet numerous deadlines with frequent interruptions
• Ability to work as a team member with the willingness to collaborate, share information, and contribute to the team's success

What's In It For You

The State of Oregon offers a competitive and affordable health and benefits package, including excellent medical, vision and dental coverage, pension and retirement programs, paid holidays off, and personal business leave, as well as paid and accrued vacation leave, and sick leave. In addition to standard medical benefits and employee leave, the state also provides additional optional benefits, such as basic life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.

How to Apply

• Click on the "Apply" link above to complete your online application and submit by the posted closing date and time. For step-by-step instructions click apply to work for the state or current state employee.
• The work experience and/or…