Public Service Representative ; Bend

Job Overview

Public Service Representative4 (Bend) – Department of Revenue, Personal Tax and Compliance Division. The position is headquartered in the Bend office with eligibility for in‑state hybrid work during a 6‑month trial service period. After trial, the schedule will shift to at least three days a week in the office, or more as business needs require.

• Independently assist the public over the phone, through correspondence, email, and in person with 30+ tax programs administered by the Department; provide information on how and when to file, how to fill out forms including amended returns, and related inquiries.
• Process post‑processing audits (RAR’s/CP2000) using information received from the IRS about adjustments made to federal income tax returns of Oregon taxpayers; adjust Oregon tax returns accordingly.
• Conduct examinations of tax returns post‑processing by correspondence to determine the degree of accuracy of reported income on individual income tax returns based on Gen Tax Discoveries; examine documents and financial records, receipts, and certificates from other state agencies, and match them to source documents.
• Perform personal income tax compliance verifications and certify results to taxpayers by fax and mail, following Oregon statutes, rules, policies, and procedures, and submit verification processes.

• Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.
• At least two years of that experience must include dealing with the public in‑person or by phone providing information about services and programs, explaining rules, programs, and procedures, and/or providing assistance, explaining requirements, and gaining compliance.
• Preference may be given for experience providing service in an area of specialization specific to the position opening.

• Attention to detail
• Demonstrated ability to use sound judgment, decision‑making skills, and problem‑solving skills
• Ability to work independently
• Exceptional verbal and written communication skills
• Self‑motivated and able to meet numerous deadlines with frequent interruptions
• Ability to work as a team member with willingness to collaborate, share information, and contribute to the team’s success

The State of Oregon offers a competitive and affordable health and benefits package, including medical, vision, and dental coverage; pension and retirement programs; paid holidays; personal business leave; paid and accrued vacation leave; sick leave; optional benefits such as basic life insurance, short‑term disability, long‑term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.

The Oregon Department of Revenue is an equal‑opportunity, affirmative‑action employer committed to workforce diversity. We encourage applicants who meet the qualifications to apply, including veterans and individuals from non‑traditional backgrounds.