Language Access Services Supervisor

Mosaic is seeking a Language Access Services (LAS) Supervisor to lead the daily operations of our language access program. This role provides direct supervision to staff interpreters and contracted vendors while ensuring high-quality, culturally and linguistically appropriate communication access across all Mosaic locations and service lines.

This is an on-site leadership role that requires regular local travel between Mosaic sites. Due to the supervision, training, and operational responsibilities of the position, remote or hybrid work is not an option.

The LAS Supervisor serves as Mosaic's primary point of contact for interpreting and communication access services and plays a critical role in advancing equitable access to care for patients, families, caregivers, and employees.

Location:

On-site, local travel required (not remote, not contract)

Key Responsibilities Include:

Operations & Supervision

* Supervises daily operations of Language Access Services across all locations.

* Supervises Language Access Specialists and ensures adherence to professional standards and the Interpreter Code of Ethics.

* Oversees scheduling of staff and contracted interpreters for Deaf, hard of hearing, and other patients requiring interpretation and communication access, including the prioritization of available resources.

* Provides relief interpreting services as needed (in-person, telephonic, and video).

Quality Assurance & Compliance

* Conducts quality assurance activities, including shadowing interpreters, auditing vendor performance, monitoring compliance with contracts and regulatory requirements and language access services data.

* Reviews Safety Zone reports related to language access and develops corrective action plans.

* Ensures completion of internal and external reporting requirements (e.g., Meaningful Language Access reports, chart audits).

* Stays current with state and federal regulatory requirements and ensures organizational compliance.

Training, Standards & Policy Development

* Develops and maintains standards, systems, procedures, and training materials for stakeholders.

* Coordinates and delivers language access-related training (e.g., interpreter equipment use, healthcare interpreting best practices, VRI/telephonic technology) including New Employee Orientation content.

* Trains interpreters in accordance with the National Standards of Practice for Interpreters in Health Care and assist them in obtaining or maintaining healthcare interpreting credentials.

* Obtains credentials needed to train healthcare interpreters in-house.

* Drafts, updates, and disseminates Language Access policies, procedures, and how-to documents.

Vendor, Budget, & Resource Management

* Maintains vendor relationships, including evaluation of service delivery, contract compliance, and makes recommendations for new or revised agreements.

* Assists in development and oversight of the Language Access budget and resource planning.

* May assist with grant applications or grant oversight.

Translation & Document Support

* Collaborates with stakeholders to ensure vital documents and notifications are available in required languages.

* Oversees and/or manages translation workflows, including outsourced translation projects in cooperation with Communications team.

* Translates or proofreads materials within skill set.

Strategic Planning & Organizational Collaboration

* Provides guidance on best practices for culturally and linguistically appropriate services.

* Represents the Language Access Services department with external partners, networks, and healthcare organizations.

* Leads special projects and initiatives as assigned.

* Partners with the Director on strategic planning for service expansion, system improvements, and vendor contracting.

People Management

* Supervises performance of direct reports, conducts monthly meetups, and provides real-time and consistent

* Ensures accountability of team, including but not limited to adherence with policies, procedures, guidelines, workflows, etc., addressing attendance, performance, and behavior concerns including corrective action if

* Holds consistent and timely team meetings to communicate organization, site, and/or department information, changes, initiatives, etc.

* Obtains leadership approval and manages all recruitment and hiring for

* Overall management of time off requests and work hours for direct reports or as delegated and monitor to ensure staff takes required breaks and lunches.

* Approves purchase orders and check

* Routine local travel required.

Work Experience

* Minimum of four (4) years of experience in public health and community advocacy, or four (4) years of experience providing interpreting and translation services in a community setting

* Healthcare interpreting experience strongly preferred. Strong preference for candidates who are Spanish/English interpreters.

* People management or supervisory experience preferred

* An equivalent combination of education, training, and experience that demonstrates the ability to…