Specialty Pharmacy Technician

The Specialty Pharmacy Technician is responsible for actively and successfully navigating patient prescriptions, which may include, but not be limited to submitting prior authorizations, supporting providers by assisting with benefits investigation, submitting appeals, exploring patient medication assistance options, coordinating fulfillment of orders with dispensing pharmacy, and identifying/resolving barriers on behalf of the interdisciplinary care teams. This position does not directly manage other caregivers.

• Performs insurance eligibility and verification of pharmacy benefits.
• Supports the specialty / ambulatory pharmacist in communicating with patients, healthcare providers, and insurance companies to request prior authorizations.
• Coordinates financial assistance, including co‑pay assistance through grants and foundations, and manufacture assistance program enrollment and coordination.
• Collects and reports data for financial assistance and other metrics.
• Updates patient and claim documentation; performs daily billings, audits accounts for accurate submissions claims, and makes sure patient treatment reimbursements are processed effectively.

• Manages patients schedules for initial and follow‑up visits with the Specialty / Ambulatory Pharmacist.
• Enrolls patients into the Pharmacy Patient Management Program as appropriate.
• Manages prescription renewals.

• Coordinates fulfillment of specialty and/or complex medication prescription orders, including:
  • Scheduling medication delivery with patients for initial and refill prescriptions
  • Performing introductory and refill outreach calls with patients enrolled in the patient management program.
  • Referring all patients to clinical pharmacist as appropriate
• Communicates effectively with the patient and clinical staff as needed for management of new orders and coordination of timely / appropriate refills.
• Monitors inventory to maintain appropriate stock of medications and supplies.
• Performs medication dispensing duties and other activities with scope of practice and is supervised by a pharmacist.
• Performs data collection, tracks metrics, and updates key performance indicators (KPIs).
• Confirms reimbursement, payment, and billing for medications dispensed by the pharmacy.

• Supports the vision, mission, and values of the organization in all respects.
• Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients, and guests.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
• Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• May perform additional duties of similar complexity within the organization, as required or assigned.

• Required: High school diploma or GED.
• Preferred: N/A.

• Required: Pharmacy Technician license through the Oregon Board of Pharmacy.
• Preferred: Certified Pharmacy Technician license (CPhT) through the Oregon Board of Pharmacy. National certification through the Pharmacy Technician Certification Board (PTCB) or National Health career Association (NHA).

• Required: Minimum three (3) years as a Pharmacy Technician.
• Preferred: Five (5) years as a Pharmacy Technician;
  Specialty Pharmacy, Patient Assistance, Prior Authorization experience.