Patient Access Representative

The Patient Access Representative is located at our administrative office in our centralised call centre. This role encompasses all of the ways we interact with patients, including answering and routing incoming calls for Mosaic Community Health in a timely, professional and courteous manner. It also involves providing service to patients by answering questions, making appointments, entering documentation, and routing encounters appropriately using electronic health record (EHR) software.

The role requires establishing new patients over the phone prior to their first appointment and handling pre‑registration and pre‑verification for all patients, whether new or established.

• Answer all incoming calls, transfer and/or route messages to the appropriate clinic, pool, or individual
• Answer questions providing timely, accurate, and quality customer service
• Schedule patients in accordance with established provider schedules and clinic protocols
• Promote, educate, and troubleshoot MyChart use and issues for patients

Knowledge of standard office policies and procedures. Knowledge of standard office machines including copier, fax, shredder, multi‑line telephone, printers, etc. Excellent customer service skills and ability to handle dissatisfied patients respectfully. Fluency in Spanish is helpful. Knowledge of Microsoft Office software products preferred. Computer literacy and typing skills.

High School/GED or better.

Preferred: A minimum of one year of customer service or other administrative experience.

Equal Opportunity Employer.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the "Know Your Rights" notice from the Department of Labor.