Cancer Center Scheduling Specialist

The Cancer Center Scheduling Specialist rles Health System is responsible for scheduling appointments for medical oncology, radiation oncology, infusion procedures, office visits, referrals, and diagnostic exams. Additional duties may include patient registration, information retrieval, insurance authorizations, charge capture, and other related tasks. The Scheduling Specialist must maintain excellent customer service relations with patients, hospital staff, office staff, and physicians. This position does not directly supervise any other caregivers.

Schedules inpatient/outpatient procedures and appointments as ordered by the patient’s physician or authorized designee.

Schedules multiple appointment types, including:

• New patient visits
• Infusion/chemotherapy services
• Radiation therapy services
• Medical oncology services
• Physician referrals
• Imaging studies
• Blood transfusions
• Other procedures

Coordinates patient care with outside facilities.

Demonstrates excellent customer service skills and handles a high volume of calls.

Understands medical terminology and procedures.

Communicates pertinent information related to procedures and accurately processes written orders, entering appointments into the scheduling system.

Prioritizes work to ensure all details are addressed and proper documentation is entered into the system.

Responsible for accurate patient registration: pre-registers patients in the registration system, collects demographics, insurance information, and required co‑payment/deposits; processes payment accurately and completes daily deposits; performs real‑time eligibility checks for insurance benefits and assists with prior authorization when needed.

Retrieves and scans patient records and forms into the appropriate EMR systems.

Prepares physician reports and correspondence.

Handles accurate charge entry and performs review of charges.

May be required to cover responsibilities in Bend and Redmond sites.

Assists with special projects as needed.

Supports the vision, mission, and values of the organization in all respects.

Supports Lean principles of continuous improvement with energy and enthusiasm, acting as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality, complying with all applicable laws, regulations, policies, and procedures. Supports the organization’s corporate integrity efforts by acting ethically, reporting known or suspected violations, and cooperating fully with investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

Required:

High school diploma or GED.

Preferred:
Associate’s degree or higher.

Required:

N/A.

Preferred: N/A.

Required:

Minimum one (1) year of customer service experience; knowledge of medical terminology and procedures.

Preferred:
One (1) year working in a physician’s office, medical clinic, or hospital setting; experience in scheduling and registration; oncology/medical office practice experience.