Regional Client Relationship Manager

Why Work for Us?

Partners In Care (PIC) is an independent 501(c)(3) nonprofit organization and the largest, oldest provider of home health, palliative care, and hospice services in Central Oregon. Serving Deschutes, Crook, and Jefferson counties, our dedicated team of over 200 employees and 200 volunteers delivers compassionate, patient-centered care across a 10,000-square-mile area. Additionally, Hospice House in Bend, Oregon, is a specialty hospital for inpatient hospice care, creating an oasis of tranquility and comfort for patients and their families.

We prioritize excellence, empathy, and collaboration. We foster a culture of kindness, respect, and learning while valuing diversity and the well-being of our employees, volunteers, patients, and families.

Status:
Full Time (salaried, exempt) 40 hours per week.

Hours:

8:00 AM to 5:00 PM Monday-Friday. Work outside of these hours may be required.

• We offer two medical, dental, and vision plans. Insurance starts on the 1st of the month following the hire date!
• Generous Paid time off.
• $25,000 life insurance policy.
• Short and long-term disability.
• 403b retirement savings with employer match, no vesting required!
• Employee Assistance Program
• Voluntary benefits:
  Legal Shield, AFLAC & MASA Transportation.

The Regional Client Relationship Manager serves as the primary connection between Partners In Care (PIC) and our key referring partners throughout our service area. This role is responsible for developing and maintaining long-term relationships with physicians, healthcare facilities, and other clinical customers to ensure we are meeting their needs on every level. This role positively and professionally represents PIC, its programs, and clinical staff to contribute to PIC’s reputation and market position.

The position partners directly with PIC operational and clinical leadership to design and implement strategies to deliver friction-free service, expand market presence and make PIC the most trusted referral partner in home health and hospice. The role also serves to identify client-driven opportunities for PIC to provide clinical education or related programming and works with PIC clinical educators on program delivery.

The manager will have direct supervision responsibilities for one or more associates.

• Builds and sustains strong professional relationships with referring providers, including physicians, healthcare facilities, medical specialty groups and other clinical entities
• Serves as the primary point of contact for referring offices and facilities, coordinating the resolution of issues, and ensuring the satisfaction of referral sources
• Conducts face-to-face visits, phone calls, and presentations to communicate PIC’s capabilities, services and specialty offerings
• Develops and executes outreach strategies to increase referral volumes, retain existing referral sources, and identify new opportunities to serve our regional partners
• Works with clients to identify any specific practical or didactic education needs, and/or opportunities topical programming that may assist our clients in the delivery of their services.
• Works with PIC clinical educators to coordinate educational program delivery
• Works closely with the PIC leadership team to discuss market trends, identify challenges, and implement solutions to streamline the referral process
• Engages with regional leadership to support the organization’s goals and contributes to the overall growth strategy
• Collaborates with clinical, department, and service line leaders to address and resolve referring provider concerns
• Gathers and shares market intelligence to inform planning and strategy development
• Maintains accurate call logs, visit notes, and referral data
• Direct…