Front Office Supervisor

Tetherow Resort is hiring a Hotel Front Office Supervisor
. Must have 2+ years of hotel/resort experience.

• Energetic, inspiring and adventurous
• Love to have fun while you're at work
• Enjoy going above and beyond for your team and guests
• Have strong organizational skill with the ability to multi-task in a fast paced environment
• Work well independently and in a task-oriented, team environment, developing constructive and cooperative working relationships
• Love meeting new people and making them feel welcomed
• Have excellent communication and listening skills
• Have a minimum of two years of customer service experience, ideally at least one year in hospitality/hotels or resort
• Proficient in Microsoft Word, Outlook and Excel
• Have a high school diploma or equivalency degree
• Available to work varying schedules, including evenings, weekends and holidays

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Monitor the appearance, standards, and performance of Team Members with emphasis on training and teamwork
• Ensure your shift team has a current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events
• Check guests in by verifying all names on reservation and issue room keys
• Advise your shift team of any special events or VIP guests in the hotel that day
• Provide guests with information on hotel policies, services and amenities
• Coordinate with the housekeeping team to ensure room availability
• Direct guests to proper resort staff members for escort, transportation, and concierge services
• Listen and respond to guest complaints in a gracious and appropriate manner
• Review the final bill with the guest, post charges and make any necessary correction to the account
• Answer, record and process guest requests, including special occasion assistance such as birthdays and anniversaries

• 401(k) plan with company match
• Medical, dental, and vision benefit eligibility
• Paid Time Off
• Golf privileges
• Discounts at Tetherow restaurants & golf shop
• $8 employee breakfast & lunch meals
• Employee referral bonuses
• Work in one of the most beautiful settings in Central Oregon