Housekeeping Supervisor - Trailhead Lodge

Location

Bend, Oregon

• Free employee season pass
• Discounted dependent season pass
• Discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Resort discounts (food, beverage, retail, rentals, lessons)
• Employee housing program
• 401(k) plan with up to 5% company match
• On‑site discount daycare
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Reciprocal access to other POWDR resorts
• 50% day passes at IKON pass resorts

The Housekeeping Supervisor is a detail‑oriented, hands‑on leadership role responsible for supporting the daily operation, quality, and administration of housekeeping services at Trailhead Lodge. Reporting directly to the Facilities Maintenance Manager, this position plays a critical role in delivering consistent cleanliness standards, efficient room turnover, and a welcoming guest experience at a year‑round hospitality property.

• Supervise day‑to‑day housekeeping operations to ensure guest rooms and public areas consistently meet cleanliness and presentation standards.
• Conduct routine room inspections and public‑space walkthroughs to verify quality, completeness, and adherence to brand expectations.
• Coordinate daily room status with Guest Experience and Facilities teams to support efficient room readiness and turnover.
• Assist with resolving housekeeping‑related guest concerns promptly and professionally.
• Support seasonal deep‑cleaning initiatives and special projects as assigned.
• Recruit, interview, onboard, and conduct training of Lodge Services / Housekeeping Attendants.
• Prepare and manage daily and weekly housekeeping schedules aligned with occupancy, arrivals, departures, and staffing levels.
• Assign daily work areas and priorities, monitor productivity and labor utilization, adjusting assignments as needed.
• Provide ongoing coaching, feedback, and support to reinforce performance expectations and service standards.
• Escalate performance, attendance, or conduct concerns to the Facilities Maintenance Manager as appropriate.
• Maintain accurate housekeeping documentation, including room inspection logs, task lists, and daily production records.
• Track housekeeping supplies, linens, and amenities; communicate restocking needs and usage trends.
• Support payroll accuracy by verifying timekeeping records and schedules.
• Assist with maintaining standard operating procedures (SOPs) and training materials.
• Utilize property management and housekeeping systems to update room status and communicate completion.
• Collaborate closely with the Guest Experience Manager, Night Audit, and other departments to ensure smooth daily operations and minimal guest disruption.
• Support next‑day arrival readiness by prioritizing rooms based on arrivals, early check‑ins, and special requests.
• Maintain a professional, guest‑aware presence in public or guest‑facing areas.
• Reinforce a hospitality mindset within the housekeeping team, connecting room quality to the overall guest experience.
• Provide operational support to Guest Experience and Facilities teams during high‑volume periods or staffing gaps.
• Assist with coordinating housekeeping response to maintenance issues that impact room readiness.
• Support training and onboarding efforts to foster consistency and shared ownership of service standards.

• High school diploma or equivalent required.
• 2‑3+ years of housekeeping or lodging operations experience preferred; prior supervisory experience a plus.
• Strong organizational, time‑management, and administrative skills.
• Familiarity with hotel cleanliness standards, room inspections, and service sequencing.
• Ability to lead and motivate teams in a fast‑paced environment.
• Clear written and verbal communication skills.
• Comfortable using housekeeping or property management systems to update room status.
• Proficient with Microsoft 365 tools, including Outlook, Word, Excel, and Teams.
• Proficiency with hotel Property Management Systems (PMS) (e.g., Stay N Touch, Cloudbeds, Roommaster, Maestro, Mews, or similar).

• As needed to fulfill the job scope.
• Must be able to shovel snow and walk on steep and uneven surfaces.
• Minimum age: 21+.
• Current hiring range: $23‑24/hr (DOE).

Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.