Assistant Front Office Manager

What You Will Have An Opportunity To Do

• We are looking for a highly motivated, customer focused leader to join our Front Office team as the Assistant Front Office Manager. The successful candidate will have a proven track record of developing a team to provide exceptional service, be open to learning and leading by example, respond in a professional and courteous manner to guests and team, and support the team both personally and professionally.

• Assist with oversight of Front Office operations to lead the team in helping guests discover their "Wanderlust" experience.
• Help develop and mentor a team of Front Desk Agents, Bell Staff, and Concierge.
• Ensure proper training materials are in place and used by each department.
• Monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
• Lead by example to ensure all guest interactions are handled in a professional manner.
• Provide exceptional customer service by engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and "WOW" guests through recovery when things aren't quite right.
• Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day.
• Interact with hotel staff in a professional manner, assisting other departments with necessary information.
• Provide support to Front Office staff during peak hours of business.
• Oversee all areas of Front Office Operations while the Front Office Manager is not on property.

• Strong customer service orientation.
• Leadership experience in front office or related hospitality services.
• Excellent communication and interpersonal skills.
• Ability to train, mentor, and motivate a diverse team.
• Problem‑solving skills with a focus on guest satisfaction.
• Attention to detail and strong organization.
• Previous experience with property management systems.

Actual compensation packages are based on factors such as skill set, years and depth of experience, certifications, and specific office location. Compensation may differ by location due to cost of labor considerations.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.