Guest Service Supervisor

Overview

Our hotel is thriving, and we are looking for a customer service specialist who is both passionate and detail-oriented to be our next guest services supervisor. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful experience. Hiring and training staff, managing guest issues or complaints, and increasing the hotel's profitability with improved occupancy rates will be part of your daily responsibilities.

Our ideal candidate has a track record of demonstrated leadership and at least two years of supervisory experience, preferably in the hospitality industry. If you're ready to take the next step in your career, apply now!

• Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel
• Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
• Resolve any visitor concerns, issues, or accidents in a courteous, timely, and attentive manner
• Lead and inspire the front office team to deliver exceptional guest experiences every day
• Oversee daily operations, ensuring smooth and efficient service that aligns with our brand standards
• Collaborate with team members to implement strategies that boost occupancy rates and enhance profitability
• Train, mentor, and develop staff, fostering a culture of continuous learning and growth
• Monitor and maintain the highest standards of cleanliness and presentation in all guest-facing areas
• Coordinate with other departments to ensure seamless communication and service delivery across the hotel

• 3 years of previous experience working in the hospitality industry
• At least 2 years in a supervisory role in hospitality or customer service capacity
• Showcase exceptional multitasking, communication, and management skills
• Proven customer service experience with a strong guest-focused mentality

$22 - $23 hourly