Guest Experience Attendant - Trailhead Lodge

Overview

Location:

Bend, Oregon

Position:
Guest Experience Attendant – part‑time or full‑time. Trailhead Lodge offers a year‑round basecamp for adventure enthusiasts with comfortable lodging, communal spaces, and easy access to Bend’s attractions.

Mission:
Deliver warm, memorable, and effortless experiences for guests, sharing local favorites and creating moments that feel personal and authentic.

• Greet guests with warmth, manage check‑in/check‑out, reservations, and front desk communications.
• Process payments and follow cash‑handling procedures.
• Maintain accurate guest records, room assignments, and notes in the Property Management System.
• Assist guests with directions, transportation queries, amenity requests, and general lodge information.
• Share local knowledge and personalized recommendations, and anticipate guest needs.
• Support limited food and beverage services, including lobby offerings and grab‑and‑go items.
• Process POS transactions accurately and communicate restocking needs.
• Collaborate with Guest Experience Supervisor, Night Audit, Housekeeping, Facilities, and Events teams.
• Handle service recovery, support guest concerns, and act as an escalation point when supervisors are unavailable.
• Assist with events and activities during high‑volume periods or staffing gaps.
• Support guest service training and standards across the lodge.

• High school diploma or GED required.
• 1+ year of guest‑service or hospitality experience preferred.
• Outgoing personality with a genuine desire to help people.
• Strong communication skills and confidence interacting with guests.
• Ability to remain calm, friendly, and solution‑oriented in fast‑paced environments.
• Comfortable working in a multi‑system environment, quick to learn and navigate technology platforms such as reservation systems, POS, and CRM tools.
• Proficiency with hotel Property Management Systems (e.g., Stay N Touch, Cloudbeds, Roommaster, Maestro, Mews, or similar).
• Working knowledge of OTA and channel management platforms (e.g., Site Minder).
• Strong competency in Microsoft Office / Microsoft 365.
• Physical ability to perform tasks required for the role, including shoveling snow and walking on uneven surfaces.

• Free employee season pass and discounted dependent season passes.
• Discounted friends & family day passes.
• Free transportation to and from Bend, Sunriver, and LaPine.
• Discounts across the resort (food & beverage, retail, rentals, lessons & more).
• Employee housing program.
• 401(k) with up to 5% company match and immediate vesting.
• Discounted daycare onsite helor.
• Local & national discounts (e.g., YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut).
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts.

On‑site position at Trailhead Lodge. Schedule may include weekends, holidays, and varied shifts based on business needs. The property operates year‑round.

Current hiring range: $19–21.50 per hour. Minimum age requirement: 21+.

Mt.Bachelor is an Equal Opportunity Employer. We are committed to creating a quality work environment that makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability, or military status.