Night Auditor - Trailhead Lodge

Location:

Bend, Oregon

The Night Auditor is a dependable, detail‑oriented overnight role responsible for supporting Trailhead Lodge operations during nighttime hours while ensuring accurate daily financial reconciliation, guest safety, and property security. Reporting to the Trailhead Lodge General Manager / Guest Experience Manager, this position plays a key role in maintaining a calm, secure, and guest‑ready environment at a year‑round hospitality property.

Prepare next‑day arrival reports, room assignments, and guest notes to support efficient morning check‑in operations. Review upcoming arrivals for special requests, VIPs, group reservations, early arrivals, and service considerations. Verify departure and early checkout lists and ensure billing accuracy. Document and communicate overnight notes, incidents, and operational updates for the daytime Guest Experience and Facilities Maintenance teams. Ensure front desk systems are updated and ready for a smooth transition to the morning staff.

Support limited food and beverage services, including lobby offerings, grab‑and‑go items, and non‑alcoholic beverages. Process retail and grab‑and‑go transactions accurately through the POS system. Maintain cleanliness, organization, and presentation of retail and food offerings. Communicate restocking or supply needs to the Guest Experience Supervisor.

Work collaboratively with Guest Experience Attendants, the Guest Experience Supervisor, Night Audit, Housekeeping, and Facilities teams. Follow daily priorities, schedules, and guidance provided by the Guest Experience Supervisor. Remain open to coaching, learning, and growing toward future leadership opportunities. Support a positive, team‑oriented work environment centered on hospitality and shared accountability.

Conduct routine overnight property walks to monitor safety, cleanliness, and facility conditions. Observe and report maintenance, safety, or security concerns to the appropriate department or on‑call contact. Support overnight response to guest‑impacting issues in coordination with Facilities, Guest Services, or on‑call leadership. Follow all established emergency, safety, and incident response procedures.

Work is performed independently overnight with established procedures, training, and leadership guidance. Reliability, discretion, attention to detail, and sound judgment are essential. Serve as a trusted overnight presence supporting guest safety, operational accuracy, and readiness for the next business day.

Overnight, on‑site position at Trailhead Lodge. Schedule includes overnight shifts, weekends, and holidays. Property operates year‑round.

Document overnight activity, incidents, and service observations for daytime teams. Communicate clearly with leadership regarding overnight issues, operational concerns, and guest experience insights. Support seamless daily operations by minimizing guest disruption during transitions or unplanned situations.

Work collaboratively with Guest Experience Attendants, Lodge Services, Facilities, department leaders, and Trailhead Lodge leadership. Interface with property management system vendors, guest experience technology partners, and operational support teams as needed after hours.

Maintain a calm, professional, and guest‑focused presence overnight. Follow all procedures, documentation standards, and security protocols. Maintain confidentiality of guest, financial, and operational information. Demonstrate reliability, accountability, and professionalism in a low‑supervision environment. Maintain a clean, professional appearance aligned with Trailhead Lodge standards. Remain approachable and situationally aware in guest‑facing areas. Adapt to evolving operational needs and assume additional duties as assigned.

High school diploma or equivalent required. Prior hospitality, front…