ZipTour Guide - Summer

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers, and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here helor.

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Employee housing program
• 401k with up to 5% company match & immediate vesting
• Discounted daycare onsite helor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

The Zip Tour Guide coaches, harnesses, and guides guests throughout the tour while maintaining the highest level of safety and fun.

• Complete all required operational training for the Zip Tour course in a satisfactory manner.
• Assist with all aspects of the daily operation, including but not limited to: opening and closing procedures, equipment inventory, inspections and maintenance, emergency response procedures, and routine line inspections.
• Effectively communicate with guests.
• Greet and instruct guests on proper harnessing procedures and trolley usage for the Zip Tour.
• Guide guests in a helpful and supportive manner through the training demos.
• Assist guests with the safe mount/dismount of the Zip Tour at each landing.
• Assist guests with inquiries and resolve guest-related concerns or problems.
• Protect the safety of self, co-workers, and guests at all times.
• Ensure work areas are kept safe and free from hazardous conditions.
• Continuously model safe work practices and maintain compliance with all safety policies.
• Report safety-related incidents and potentially unsafe situations to the Guide Supervisor/Manager.
• Notify leadership when guests are unable to follow safety procedures.
• Demonstrate success in safety awareness.
• Conduct equipment inspections as required.
• Conduct line rescues as needed.
• Establish and maintain professional relationships with co-workers and guests.

• Passionate and enthusiastic
• Patient
• Hard working
• Honest and has the highest integrity
• Follows policies and procedures
• Calm and level-headed
• Flexible
• Concise communication skills

• Must be a minimum of 18 years of age.
• High School diploma or equivalent.
• Ability to read and interpret documents and safety manuals.
• Ability to talk and engage in conversation in front of crowds of up to 15 people.
• Outdoor leadership or guide experience preferred.

• Reasonable physical condition to engage in outdoor activities for up to 10 hours.
• Able to stand for extended periods.
• Regularly lift 25 pounds above head and occasionally up to 50 pounds.
• Zip Tour guides may not weigh more than 260 pounds due to manufacturer regulations.
• Ability to ascend/descend stairs leading to zip line platforms.
• Comfortable working in high altitudes.
• Have a full range of overhead arm motions.
• Exchange accurate information with Zip Tour guests regarding rules and regulations.
• Constantly position yourself to assist guests with harnessing and mounting/dismounting the zip line.
• Able to move between platforms via walking on dirt and rock surfaces.
• Able to work in both cold and hot environments.

• Be on time for the scheduled shift.
• Follow MTB appearance standards at all times.
• Communicate.
• Be flexible.
• Work together to provide a safe and fun environment for each other and our guests.

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals…