Host - Hotel Bend

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

The Host at one of Oxford’s luxury or boutique-style hotels is the first point of contact for guests at the restaurant and hotel catering functions, ensuring a welcoming and organized dining experience. This role is responsible for greeting and seating guests, directing traffic flow, bussing tables, taking orders, serving food, and processing payments, all while maintaining sanitation and cleanliness standards. The Host plays a key role in striving to meet and exceed Four-Star service standards delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

• Welcome guests with a polished and professional demeanor, creating a memorable first impression
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay delivers a luxurious experience
• Manage reservations using the hotel’s reservation system with accuracy and attention to guest preferences and VIP statuses
• Seat guests, offer menus and clear additional place settings
• Take customer orders, communicate special needs and allergies to staff as needed
• Maintain knowledge of menus and specials, anticipating guest needs, delivering personalized, luxury-level service
• Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
• Answer all incoming calls and communicate with guests in a manner that strives to meet and exceed Forbes Four-Star standards
• Accurately use POS systems as needed
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests

• Serve food as needed while upholding the standards and etiquette of luxury hospitality in both demeanor and service delivery
• Assist in food prep as needed including coffee or tea
• Buss and clean tables after each guest use
• Monitor and maintain cleanliness of all hotel food and beverage outlets (i.e., table, utensils, glassware, condiments)
• Clean and mop floors, vacuum and dust

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

• Communicate effectively with all hotel staff to ensure smooth delivery of services.
• Complete a daily activity log with pertinent shift information for co-workers and leadership team
• Obtain sales leads for the sales department
• Coordinate with front desk, maintenance staff, Food and Beverage Manager and General Manager on things requiring…