Housekeeping Supervisor - Trailhead Lodge

This role comes with amazing perks & benefits because we want our employees to
** Work Where You Play!
*** Free employee season pass and free or discounted dependent(s) season pass
* Free and discounted friends & family day passes
* Free transportation to & from Bend, Sunriver, and La Pine
* Discounts across the resort (food & beverage, retail, rentals, lessons & more)
* Employee housing program
* 401k with up to 5% company match & immediate vesting
* Discounter daycare onsite helor
* Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
* Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
* Supervise day‐to‐day housekeeping operations to ensure guest rooms and public areas consistently meet Trailhead Lodge cleanliness and presentation standards.
* Conduct routine room inspections and public‐space walkthroughs to verify quality, completeness, and adherence to brand expectations.
* Coordinate daily room status with Guest Experience and Facilities teams to support efficient room readiness and turnover.
* Assist with resolving housekeeping‐related guest concerns promptly and professionally.
* Support seasonal deep‐cleaning initiatives and special projects as assigned.
* Support the Facilities Maintenance Manager with recruitment activities, including interviewing, onboarding, and training of Lodge Services / Housekeeping Attendants.
* Prepare and manage daily and weekly housekeeping schedules aligned with occupancy, arrivals, departures, and staffing levels.
* Assign daily work areas and priorities to housekeeping team members.
* Monitor productivity, coverage, and labor utilization, adjusting assignments as needed to meet operational demands.
* Provide ongoing coaching, feedback, and support to team members to reinforce performance expectations and service standards.
* Escalate performance, attendance, or conduct concerns to the Facilities Maintenance Manager as appropriate.
* Maintain accurate housekeeping documentation, including room inspection logs, task lists, and daily production records.
* Track housekeeping supplies, linens, and amenities; communicate restocking needs and usage trends.
* Support payroll accuracy by verifying timekeeping records and schedules.
* Assist with maintaining standard operating procedures (SOPs) and training materials.
* Utilize property management and housekeeping systems to update room status and communicate completion.
* Collaborate closely with the Guest Experience Manager and Attendants, Night Audit, and Facilities Maintenance Manager and Attendant to ensure smooth daily operations and minimal guest disruption.
* Support next‐day arrival readiness by ensuring rooms are prioritized based on arrivals, early check‐ins, and special requests.
* Maintain a professional, guest‐aware presence when working in public or guest‐facing areas.
* Reinforce a hospitality mindset within the housekeeping team, connecting room quality to the overall guest experience.
* This role provides
** direct supervision of housekeeping team members
** but does not serve as a department manager.
* Work is performed with operational priorities and guidance provided by the Facilities Maintenance Manager.
* Success requires strong organization, follow‐through, clear communication, and consistent attention to detail.
* Serves as a key on‐property leader supporting daily execution and team engagement.
* Provide operational support to Guest Experience and Facilities teams during high‐volume periods or staffing gaps.
* Assist with coordinating housekeeping response to maintenance issues that impact room readiness.
* Support training and onboarding efforts to foster consistency and shared ownership of service standards.
* ** Number of employees supervised:
** 4-6
* ** Positions Supervised:
** Lodge Services & Housekeeping Attendants
* ** Scheduling and assigning work:
** Yes
* ** Training:
** Yes – with management guidelines
* ** Salary actions:
** Yes – with management guidelines
* ** Disciplinary actions:
** Yes – with management guidelines
* ** Performance review:
** Yes – with management guidelines
* ** Hiring/Termination:
** Yes– with management…