Front Office Manager- Element, Bend

Front Office Manager

Summary:

Effectively manage the overall operations of the Front Desk. Ensure all Front Desk Agents are properly trained in guest service, safety, and Front Desk operation procedures.

Essential Functions:

• Select, train, supervise, develop, schedule, discipline, and counsel team members according to hotel policies and procedures.
• Follow predictive scheduling laws and regulations.
• Conduct performance appraisals.
• Demonstrate positive leadership characteristics that inspire team members to meet or exceed standards.
• Apply the company handbook and employment and labor laws in a fair and equitable manner.
• Monitor payroll hours and reports.
• Completes reports paperwork (e.g., forecasts, budgets, action plans). Ensure that objectives of sales, costs, profits, guest satisfaction, and associate performance are met.
• Attends, as well as schedules and conduct departmental meetings.
• Keeps work area neat and organized.
• Reports all unsafe working conditions immediately.
• Assures property operation meets audit standards.
• Regular and reliable attendance and punctuality are essential functions of this position.
• Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.

Physical

Description:

• Constantly standing at the Front Desk on tile or carpet.
• Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees).
• Lifting, carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
• Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.

Working Conditions:

• Exposed to computers, telephones, fluorescent lighting and office/lobby noise.
• May involve exposure to fumes, chemicals, vibrations, humidity, cold, heat, dust, crowds and noise.
• Must adhere to Company safety standards and procedures.

Success Factors:

• Effective time management (e.g., planning prioritizing, delegating, directing)
• Effective communication both verbal and written with associates, guests, and members of management.
• Demonstrate initiative, integrity, and business professionalism.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
• Ensure prompt and courteous service to guests to ensure all guest experiences are superior.
• Meets or exceeds productivity standards.
• Follow all safety procedures.

• Prior customer service experience necessary.
• Experience working with computers and operating keyboards.
• Prior cash handling experience necessary.
• Supervisory experience preferable.
• May require a valid driver's license with acceptable driving record.
• Must pass criminal background check.

Merete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

We offer:

• Competitive Pay
• Flexible Scheduling
• Career Development / Advancement Opportunities
• Paid Time Off
• Health Benefits
• Travel Industry Discounts