Housekeeping Attendant - Trailhead Lodge

Housekeeping Attendant

Location:

Bend, Oregon

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Winter season employee housing program & Summer season camping program
• 401k with up to 5% company match & immediate vesting
• Discounted daycare onsite helor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

The Housekeeping Attendant is a hands-on, guest-focused role responsible for maintaining the cleanliness, comfort, and overall presentation of guest rooms and public spaces at Trailhead Lodge. Reporting directly to the Housekeeping Supervisor, this position plays an essential role in creating a welcoming, well-cared-for environment that meets Trailhead Lodge standards and exceeds guest expectations.

This role is well-suited for an individual who takes great pride in their work, pays close attention to detail, and understands the importance of cleanliness and consistency in delivering a high-quality hospitality experience. It is a critical role that directly impacts guest satisfaction and experience.

Housekeeping & Cleaning Responsibilities

• Clean and service guest rooms according to Trailhead Lodge standards, including making beds, replenishing linens and amenities, dusting, vacuuming, and sanitizing surfaces.
• Clean and maintain bathrooms, including sinks, toilets, showers, mirrors, and floors, using approved cleaning products and procedures.
• Restock guest rooms with towels, linens, toiletries, and other standard amenities.
• Clean assigned public areas, hallways, and common spaces to ensure a consistently clean and welcoming environment.
• Identify and promptly report maintenance issues, safety concerns, or damaged items to the Housekeeping Supervisor.
• Follow daily work assignments, checklists, and time standards provided by the Housekeeping Supervisor.

Quality Standards & Attention to Detail

• Maintain consistent cleanliness, organization, and presentation in all assigned areas.
• Perform self-checks of completed rooms and spaces before marking them ready.
• Take pride in leaving each room and space clean, orderly, and guest-ready.
• Follow established cleaning procedures, chemical usage guidelines, and safety standards.

Guest Experience & Team Collaboration

• Work collaboratively with the housekeeping, Guest Experience, and Facilities teams to support room readiness and ensure smooth daily operations.
• Maintain a polite, professional, and respectful demeanor when interacting with guests.
• Be guest-aware while working in public areas, minimizing disruption and maintaining privacy.
• Support teammates during high-volume days or special projects as assigned.

Role Structure & Accountability

• Work is performed under the direction and scheduling of the Housekeeping Supervisor.
• Reliability, punctuality, and consistency are essential to success in this position.
• This role contributes directly to guest satisfaction through cleanliness, care, and attention to detail.

Work Location & Schedule

• On-site position at Trailhead Lodge.
• Schedule may include weekends, holidays, and varying shifts based on occupancy needs.
• Property operates year-round.

Additional Expectations

• Maintain a safety-first mindset for guests, coworkers, and self.
• Follow all cleaning, chemical handling, and PPE procedures.
• Treat guests, teammates, supervisors, and vendors with professionalism and respect.
• Take pride in the appearance and care of the property.
• Maintain a clean, professional appearance aligned with Trailhead Lodge standards.
• Remain adaptable and willing to support other housekeeping or operational needs as requested.
• Demonstrate a positive attitude and willingness to learn and improve skills.

Interpersonal Contacts

• Works closely with Facilities Maintenance Supervisor and Attendant, Guest Experience Supervisor and agents, Night Audit, and other Lodge Services team members.
• May, on occasion, interface with supply vendors, laundry services, and operational support partners as needed.

Required Knowledge, Skills & Experience

• High school diploma or equivalent required.
• Prior housekeeping or cleaning experience in a hotel or hospitality setting is preferred but not required.
• Ability to follow instructions and work independently.
• Strong attention to detail and organization.
• Ability to perform physical tasks, including lifting, bending, standing, and walking for extended periods.

Technical & Computer Skills

• Proficient or comfortable in learning and using housekeeping or property management systems to update room status.
• Proficient with Microsoft 365 tools, including Outlook, Word, Excel, and Teams.

Physical Capabilities

• As needed to fulfill the job scope.

Minimum…