Guest Experience Attendant - Trailhead Lodge

Location:

Bend, Oregon

• Free employee season pass
• Free or discounted dependent season pass
• Free or discounted friends & family day passes
• Free transportation to and from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Employee housing program
• 401k with up to 5% company match & immediate vesting
• Onsite daycare helor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

The Guest Experience Attendant is a fun, outgoing, guest‑facing role responsible for delivering warm, memorable, and effortless experiences for guests at Trailhead Lodge. This position is often the first and last point of contact for guests and plays a vital role in shaping how visitors experience the lodge, the mountain, and the Bend community.

• Greet guests with warmth and enthusiasm, creating a welcoming first impression at check‑in and a positive send‑off at departure.
• Assist with reservations, check‑in, check‑out, guest inquiries, and front desk communications.
• Accurately process payments and follow cash‑handling procedures.
• Maintain accurate guest information, room assignments, and notes in the Property Management System.
• Assist guests with directions, transportation questions, amenity requests, and general lodge information.
• Share local knowledge and personalized recommendations.
• Create memorable interactions by being attentive, friendly, and proactive in anticipating guest needs.
• Go above and beyond to surprise and delight guests through thoughtful recommendations, problem‑solving, or small gestures of hospitality.
• Represent the Trailhead Lodge brand with energy, authenticity, and enthusiasm.
• Support service recovery by addressing guest concerns with empathy and escalating issues when appropriate.

• Support limited food and beverage services, including lobby offerings and grab‑and‑go items.
• Process retail and grab‑and‑go transactions accurately through the POS system.
• Maintain cleanliness, organization, and presentation of retail and food offerings.
• Communicate restocking or supply needs to the Guest Experience Supervisor.

• Work collaboratively with Guest Experience Attendants, the Guest Experience Supervisor, Night Audit, Housekeeping, and Facilities teams.
• Follow daily priorities, schedules, and guidance provided by the Guest Experience Supervisor.
• Remain open to coaching, learning, and growing toward future leadership opportunities.
• Support a positive, team‑oriented work environment centered on hospitality and shared accountability.

Serves as a foundational role with growth potential toward Guest Experience Supervisor responsibilities. Success is measured through guest satisfaction, teamwork, reliability, and attention to detail.

On‑site position at Trailhead Lodge. The schedule may include weekends, holidays, and varied shifts based on business needs. Property operates year‑round.

• Provide operational support to Events and Activities during high‑volume periods or staffing gaps.
• Act as an escalation point for guest concerns when the Guest Experience Supervisor or Manager is unavailable.
• Partner cross‑functionally to support efficient work‑order communication and guest issue resolution.
• Assist with reinforcing guest service training and standards across the lodge.

High school diploma or GED required. Prior guest service or hospitality experience preferred but not required.

• Outgoing personality with a genuine desire to help people.
• Strong communication skills and confidence interacting with guests.
• Ability to remain calm, friendly, and solution‑oriented in fast‑paced environments.
• Comfortable working in a multi‑system environment while maintaining high levels of data accuracy and guest confidentiality.
• Ability to quickly learn and navigate guest‑facing technology platforms, including reservation systems, POS systems, and CRM tools.
• Prof…