Assistant Front Office Manager
Listed on 2026-07-03
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Hospitality / Hotel / Catering
Hospitality & Tourism, Hotel Front Desk, Guest Services
About our property
Immerse yourself in the unparalleled beauty of picturesque Central Oregon. Our re‑imagined 221 room hotel in Bend, Oregon has been completely redesigned to provide guests with modern sophistication and world‑class amenities. A relaxing location on the banks of the river is just a preview of the natural beauty and untamed wilderness that surrounds us, beckoning for outdoor pursuits.
What you will have an opportunity to do:- You will assist with oversight of the Front Office operations to lead the team in helping guests discover their “Wanderlust” experience
- You will assist in developing and mentoring a team of Front Desk Agents, Bell Staff, Concierge
- You will assist in ensuring proper training materials are in place and used by each department. You will monitor room inventory, rate and plan availability and lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy.
- You will lead by example to ensure all guest interactions are handled in a professional manner.
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
- Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
- Provide support to Front Office staff during peak hours of business
- Oversee all areas of Front Office Operations while the Front Office Manager is not on property
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
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