Night Auditor

Responsibilities

• Prepare next‑day arrival reports, room assignments, and guest notes to support efficient morning check‑in operations.
• Review upcoming arrivals for special requests, VIPs, group reservations, early arrivals, and service considerations.
• Verify departure and early checkout lists and ensure billing accuracy.
• Document and communicate overnight notes, incidents, and operational updates for the daytime Guest Experience and Facilities Maintenance teams.
• Ensure front desk systems are updated and prepared for a smooth transition to the morning staff.
• Support limited food and beverage services, including lobby offerings, grab‑and‑go items, and non‑alcoholic beverages.
• Process retail and grab‑and‑go transactions accurately through the POS system.
• Maintain cleanliness, organization, and presentation of retail and food offerings.
• Communicate restocking or supply needs to the Guest Experience Supervisor.
• Work collaboratively with Guest Experience Attendants, the Guest Experience Supervisor, Night Audit, Housekeeping, and Facilities teams.
• Follow daily priorities, schedules, and guidance provided by the Guest Experience Supervisor.
• Support a positive, team‑oriented work environment centered on hospitality and shared accountability.
• Conduct routine overnight property walks to monitor safety, cleanliness, and facility conditions.
• Observe and report maintenance, safety, or security concerns to the appropriate department or on‑call contact.
• Support overnight response to guest‑impacting issues in coordination with Facilities, Guest Services, or on‑call leadership.
• Follow all established emergency, safety, and incident response procedures.
• Document overnight activity, incidents, and service observations for daytime teams.
• Communicate clearly with leadership regarding overnight issues, operational concerns, and guest experience insights.
• Support seamless daily operations by minimizing guest disruption during transitions or unplanned situations.

• High school diploma or equivalent required.
• Prior hospitality, front desk, audit, or overnight operations experience preferred.
• Strong attention to detail, accuracy, and follow-through.
• Comfortable working independently during overnight hours.
• Clear communication skills and professional demeanor.
• Comfortable working in a fast‑paced, multi‑system environment while maintaining guest confidentiality and financial accuracy.
• Ability to learn and navigate PMS, POS, reservation, and CRM systems.
• Experience with hotel PMS platforms (e.g., StayNTouch, Cloudbeds, Roommaster, Maestro, Mews, or similar).
• Proficient with Microsoft 365 tools, including Outlook, Word, Excel, and Teams.