F&B Attendant, Café -Rounder

Responsibilities

• Prepare and assemble food and beverage items, including grab-and-go offerings, light fare, coffee, beer, wine, and non-alcoholic beverages
• Follow established recipes, portioning, and presentation standards to ensure consistency and quality
• Maintain cleanliness, organization, and food safety standards across all prep and service areas
• Support basic kitchen operations, including prepping ingredients, stocking, and organization
• Monitor product quality and ensure all offerings meet Trailhead Lodge standards
• Provide operational support to Events and Activities during high- volume periods or staffing gaps
• Act as an escalation point for guest concerns when the Guest Experience Supervisor or Manager is unavailable
• Partner cross-functionally to support efficient work-order communication and guest issue resolution

• High school diploma or GED required
• Prior F & B experience
• Outgoing personality with a genuine desire to host and help people
• Strong communication skills and confidence interacting with guests
• Ability to remain calm, friendly, and solution-orientated in fast-paced environments
• Comfortable working in a fast-paced, multi-system environment while maintaining high levels of accuracy and guest confidentiality
• Ability to quickly learn and navigate guest-facing technology platforms, including reservation systems, POS systems, and CRM tools
• Proficiency with hotel Property Management Systems (PMS) (e.g., Stay N Touch, Cloudbeds, Roommaster, Maestro, Mews, or similar systems)
• Working knowledge of OTA and channel management platforms (e.g., Site Minder or comparable systems)
• Strong competency in Microsoft Office / Microsoft 365, including Outlook, Word, Excel, and Teams

• high school diploma
• GED

• food preparation
• beverage service
• recipe adherence
• food safety standards