Hotel General Manager

Love What You Do, Every Day.

Picture this:
Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you're surrounded by panoramic views of the towering Cascade Peaks while being a part of a passionate, award-winning hospitality team. Working alongside other top-of-their-game individuals, you'll be dedicated to delivering, creating, and celebrating extraordinary guest experiences in an awe-inspiring setting.

The views are pretty incredible. So are the people who work here. Our team truly is the heart and soul of Brasada Ranch, and they're the reason we are ranked as the #8 Best Resort in the United States by Conde Nast Traveler'. We know our people are instrumental to our success, so we offer competitive pay, great staff perks, and a culture that encourages fulfillment at work and in life.

That's why Brasada Ranch is proud to offer our employees the following benefits:

• Medical, Dental and Vision company sponsored benefit package available to full-time employees
• 401k with company match
• Tuition reimbursement program
• Full golf privileges with guests based on availability
• Complimentary golf lessons offered with a Brasada Golf Professional
• Access to the Athletic Club and fitness center based on business demand and availability
• Generous discounts at all restaurants, spa services, retail and horseback trail rides
• Annual comp cabin overnight stays for self and/or guest group
• Complimentary Spa treatments of choice for self and family member per year

The Hotel General Manager (GM) holds full operational and financial leadership of Brasada Ranch's hotel operation, owning the hotel P&L (exclusive of club and real estate operations) and directing all guest-facing and back-of-house departments that shape the overnight guest and resort experience. Reporting to the Managing Director, the GM leads and develops seven department leaders - the Director of Food & Beverage, Director of Culinary, Director of Events, Executive Housekeeper, Guest Services Manager, Spa Manager, and Property Operations Manager - and is accountable for driving revenue, profitability, guest and member satisfaction, and team member engagement across Guest Services, Food & Beverage outlets and operations, Culinary operations, Housekeeping, Spa, Property Operations & Maintenance, and Event Planning & Banquet execution.

As a senior member of the Brasada Ranch leadership team, the GM sets the service vision and operating standard for the property, positioning the brand, cultivating a systemic service culture, and establishing Brasada Ranch as the employer of choice. The GM protects the long-term life of the asset by maintaining the environment across every sensory dimension (sight, sound, smell, touch, and taste) and by planning and executing maintenance and improvement programs.

With a growing resort - including planned meeting-space expansion and additional Cascade Bungalow keys - the GM is expected not only to run a high-performing operation today, but to lead the property through growth, integrating new inventory, outlets, and event capability without compromising the guest experience or financial performance.

• Provide overall leadership and day-to-day direction across all reporting departments, ensuring seamless, coordinated operations and a consistently exceptional guest and member experience.
• Serve as the senior point of escalation for guest issues and complaints, resolving them with empathy and a focus on recovery, satisfaction, and lasting loyalty.
• Routinely tour the property, setting and enforcing high expectations for cleanliness, maintenance, lighting, landscaping, and overall presentation.
• Continuously refine the property's sensory experiences - sight, sound, smell, touch, and taste - to enliven the environment and elevate the guest journey from arrival through departure.
• Explain and champion resort products, services, and offerings, and ensure teams are equipped to do the same.

• Directly lead, coach, and develop seven department leaders (Director of F&B, Director of Culinary, Director of Events, Executive Housekeeper, Guest Services Manager, Spa Manager, and Property Operations Manager), holding each accountable for departmental performance, service levels, and financial results.
• Ensure smooth, harmonious operations between interdependent departments - particularly Housekeeping and Guest Services for the arrival experience, and Culinary, F&B, and Events for banquet and outlet execution.
• Partner with the People & Culture team on recruiting, selection, onboarding, and training across all reporting departments, leading a selection process that ensures every hire is the right cultural and capability fit.
• Actively engage team members at all levels; create and maintain processes for continuous climate assessment (leadership round tables, engagement surveys, recognition…