Year Round Rental Supervisor

Position Overview

Location:

Bend, Oregon. The Rental Supervisor helor is responsible for leading daily rental operations by delivering exceptional guest service, overseeing the rental floor, and serving as the primary resource for resolving guest and employee issues when the manager is unavailable.

• Lead daily rental operations by providing exceptional guest service and serving as the primary point of contact for guest and employee concerns.
• Assign daily workstations, monitor workflow and labor, and provide direction and feedback to ensure efficient operations.
• Conduct weekly guest service and safety huddles, communicate mountain operations updates, and promote a positive team environment.
• Train, coach, and develop staff on guest service standards, POS systems, rental procedures, equipment knowledge, equipment tuning, and operational expectations.
• Maintain working knowledge of ski, snowboard, and mountain bike equipment, including proper fitting, handling, and safety standards.
• Ensure compliance with ASTM standards, release and indemnity agreement procedures, rental equipment tracking, PPE requirements, and all safety policies.
• Lead weekly safety meetings and maintain required safety documentation.
• Create employee schedules, monitor labor, process timekeeping corrections, and approve payroll.
• Assist with hiring, onboarding, performance evaluations, employee development, and separation decisions.
• Oversee special rental programs including SORI4, OAS, multi-week, school, valet, and overnight storage programs.
• Manage daily POS operations, monitor sales reports, discounts, refunds, and ensure accurate cash handling procedures.
• Coordinate with other resort departments to ensure effective communication and a seamless guest experience.
• Support equipment movement between rental locations, assist with ski rack setup and teardown, and support Tune Shop operations as needed.
• Ensure employees receive required meal and rest breaks in accordance with company policy.
• Maintain flexibility to work weekends, holidays, and seasonal operating hours.
• Perform other duties as assigned.

• High School diploma or equivalent (minimum).
• Minimum of 2 years in a leadership position in a rental or similar environment.
• Knowledge of ski, snowboard, and mountain bike equipment, including fitting and safety standards.
• Strong interpersonal, administrative, and multitasking skills with a high level of detail orientation.
• Ability to motivate crew, plan and execute team-building events, and maintain employee morale.
• Binding certifications in binding equipment are required; technical certifications in computer skills and RTP resort software are a plus.
• Must be able to ski/ride at an intermediate level.
• Must be able to work a variable schedule, including weekends, holidays, and seasonal operating hours.

Every position helor requires the ability to shovel snow and walk on steep and uneven surfaces. The role may also involve standing for extended periods, lifting up to 50 lbs, and performing repetitive motions as described in the detailed physical demands documentation.

• Current Hiring Range: $23.50/hr
• Minimum Age Requirement: 18+
• 401(k) with up to 5% company match and immediate vesting
• Free employee season pass and discounted dependent season pass
• Free or discounted friends & family day passes
• Free transportation to and from Bend, Sunriver, and La Pine
• Discounts across the resort (food, beverage, retail, rentals, lessons)
• Winter season employee housing program and summer season camping program
• Discounted daycare onsite helor
• Local and national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, etc.)
• Free reciprocal access for employees to other POWDR resorts and 50% day passes at IKON pass resorts

Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment that makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.