Year Round Rental Supervisor

## Year Round Rental Supervisor Apply locations:
Bend, ORtime type:
Full time posted on:
Posted 3 Days Agojob requisition :
JR6519
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* Location:

** Bend, Oregon Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team.

Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here helor.  This role comes with amazing perks & benefits because we want our employees to
** Work Where You Play!*
* * Free employee season pass and free or discounted dependent(s) season pass
* Free and discounted friends & family day passes
* Free transportation to & from Bend, Sunriver, and La Pine
* Discounts across the resort (food & beverage, retail, rentals, lessons & more)
* Winter season employee housing program & Summer season camping program
* 401k with up to 5% company match & immediate vesting
* Discounted daycare onsite helor
* Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
* Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
** Position Summary
** The Rental Supervisor is responsible for leading daily rental operations by delivering exceptional guest service, overseeing the rental floor, and serving as the primary resource for resolving guest and employee issues when the manager is unavailable. This position drives teamwork through effective communication, coaching, and ongoing staff training while ensuring efficient workflow and high performance.

The Supervisor maintains advanced knowledge of ski, snowboard, and bike equipment and ensures all equipment is properly fitted, maintained, and compliant with ASTM standards and manufacturer specifications. They promote a strong safety culture by enforcing safe work practices, proper PPE use, running safety huddles, and compliance with all operating procedures.

Additional responsibilities include assigning daily workstations, monitoring quality and labor, and overseeing opening and closing procedures. The role also supports tune shop and ski valet operations, manages cash banks and inventory, and assists with hiring, scheduling, payroll, certifications, operating supply orders, and employee development to ensure a safe, professional, and guest-focused operation. The Rental Supervisor must be able to open and close any of our rental locations on any given shift.
** Essential Duties & Major Responsibilities
*** Lead daily rental operations by providing exceptional guest service and serving as the primary point of contact for guest and employee concerns.
* Assign daily workstations, monitor workflow and labor, and provide direction and feedback to ensure efficient operations.
* Conduct weekly guest service and safety huddles, communicate mountain operations updates, and promote a positive team environment.
* Train, coach, and develop staff on guest service standards, POS systems, rental procedures, equipment knowledge, equipment tuning, and operational expectations.
* Maintain working knowledge of ski, snowboard, and mountain bike equipment, including proper fitting, handling, and safety standards.
* Ensure compliance with ASTM standards, Release and Indemnity Agreement procedures, rental equipment tracking, PPE requirements, and all safety policies.
* Lead weekly safety meetings, maintain required safety documentation, and support a culture of safe work practices.
* Create employee schedules, monitor labor, process timekeeping corrections, and approve payroll.
* Assist with hiring, onboarding, performance evaluations, employee development, and separation decisions.
* Oversee special rental programs including SORI4, OAS, multi-week, school, valet, and overnight storage programs.
* Manage daily POS operations, monitor sales reports, discounts, refunds, and ensure accurate cash handling procedures.
* Coordinate with other resort departments…