Night Auditor - Trailhead Lodge

Schedule

9pm - 7am

The Night Auditor is a dependable, detail‑oriented overnight role responsible for supporting Trailhead Lodge operations during nighttime hours while ensuring accurate daily financial reconciliation, guest safety, and property security. Reporting to the Trailhead Lodge General Manager / Guest Experience Manager, this position plays a key role in maintaining a calm, secure, and guest‑ready environment at a year‑round hospitality property.

This role is well‑suited for an individual who is comfortable working independently, exercising sound judgment, and handling overnight responsibilities with professionalism and discretion. While this position does not include managerial or supervisory duties, it serves as the primary overnight point of contact for guests and facilities‑related issues, supporting a seamless transition between operating days.

• Prepare next‑day arrival reports, room assignments, and guest notes to support efficient morning check‑in operations.
• Review upcoming arrivals for special requests, VIPs, group reservations, early arrivals, and service considerations.
• Verify departure and early checkout lists and ensure billing accuracy.
• Document and communicate overnight notes, incidents, and operational updates for the daytime Guest Experience and Facilities Maintenance teams.
• Ensure front desk systems are updated and prepared for a smooth transition to the morning staff.

• Support limited food and beverage services, including lobby offerings, grab‑and‑go items, and non‑alcoholic beverages.
• Process retail and grab‑and‑go transactions accurately through the POS system.
• Maintain cleanliness, organization, and presentation of retail and food offerings.
• Communicate restocking or supply needs to the Guest Experience Supervisor.

• Work collaboratively with Guest Experience Attendants, the Guest Experience Supervisor, Night Audit, Housekeeping, and Facilities teams.
• Follow daily priorities, schedules, and guidance provided by the Guest Experience Supervisor.
• Remain open to coaching, learning, and growing toward future leadership opportunities.
• Support a positive, team‑oriented work environment centered on hospitality and shared accountability.

• Conduct routine overnight property walks to monitor safety, cleanliness, and facility conditions.
• Observe and report maintenance, safety, or security concerns to the appropriate department or on‑call contact.
• Support overnight response to guest‑impacting issues in coordination with Facilities, Guest Services, or on‑call leadership.
• Follow all established emergency, safety, and incident response procedures.

Work is performed independently overnight with established procedures, training, and leadership guidance. Reliability, discretion, attention to detail, and sound judgment are essential. Serves as a trusted overnight presence supporting guest safety, operational accuracy, and read…

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Winter season employee housing program & Summer season camping program
• 401k with up to 5% company match & immediate vesting
• Discounted daycare onsite helor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts