Rental - Winter

Mt. Bachelor Rental Shop

Location:

Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here helor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and free or discounted dependent(s) season pass
• Free and discounted friends & family day passes
• Free transportation to & from Bend, Sunriver, and La Pine
• Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• Winter season employee housing program & Summer season camping program
• 401k with up to 5% company match & immediate vesting
• Discounted daycare onsite helor
• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

*** Full-Time & Part-Time positions available***

Position Summary

As a member of the Rental team, you play an important role in creating an exceptional guest experience by providing friendly, knowledgeable service and ensuring every guest is accurately fitted with the correct ski or snowboard equipment. You are responsible for proper boot fitting, equipment setup, and maintaining the highest standards of safety and attention to detail. A basic understanding of ski and snowboard equipment, a passion for guest service, and a commitment to getting every setup right the first time are essential.

Rental staff are expected to educate guests about mountain services, including Ski & Ride School lessons, and recommend appropriate lifts and terrain based on each guest's ability level to promote a safe and enjoyable experience. This position is primarily indoors but requires occasional outdoor work, including snow removal and moving ski racks. Employees must be prepared to be guest-facing throughout each shift, wear the required uniform and name tag, stand for up to eight hours, and be available to work at any rental location across the resort.

Essential Duties & Major Responsibilities

• Create an exceptional guest experience by providing friendly, knowledgeable, and professional service every day.
• Accurately fit guests with ski and snowboard boots and rental equipment, ensuring every setup is completed safely and correctly the first time.
• Maintain a basic understanding of ski and snowboard equipment while demonstrating strong attention to detail and a commitment to guest safety.
• Educate guests about mountain services, including Ski & Ride School lessons, and recommend appropriate lifts and terrain based on ability level.
• Work primarily indoors with occasional outdoor responsibilities, including snow removal and moving ski racks.
• Maintain a professional appearance by wearing the required uniform and name tag while remaining guest-facing throughout each shift.
• Be able to stand for up to eight hours per shift.
• Be available to work at any rental location across the resort as operational needs require.
• Other duties as assigned.

Job Scope

Mt . Bachelor Rental Shop is the largest in Central Oregon. The team works together in a very fast-paced atmosphere. Our staff is required to be knowledgeable and professional. Our staff must be passionate about the sport and willing to use their knowledge to assist our guests in selecting the products (rentals, lessons, lift tickets) that best fit their needs.

Secondary Function

Assist other stations in the rental shop. Assist in snow removal (shoveling) of Rental shop's designated areas. Assist in moving ski racks onto the snow in the morning and replacing them at the end of the day. Assist in housekeeping of work areas – clean and vacuum as needed. Assist with other duties as assigned.

Interpersonal Contacts

Guests, fellow employees, & ski instructors.

Specific Job Skills

• License/Certification:
  Must pass certification test with binding manufacturers.
• Technical:
  Some mechanical problem-solving skills.
• Physical Capabilities:
  The ability to push 50 lbs of force at a height of 42".

Education/Related Experience

• Minimum Education:
  
  High School or Equivalent Required.
• Minimum time in related position: 1 year in customer service, retail, hospitality, or related customer service experience.

Physical Demands

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Such accommodation requires an interactive discussion with the Human Resources Department before such accommodation can be made.
  • In addition to the specific…