Fabrication Technical Support Job Bend area,Oregon USA,IT/Tech

Pride Staff is seeking a technically-minded Technical Support Specialist to join an established manufacturing company based in Bend, Oregon. We're looking for someone with mechanical/electrical aptitude who enjoys problem-solving, working with machines, and guiding customers through technical challenges.

What You'll Do

Provide remote technical support for our mechanical and electrical systems via phone, email, and diagnostics tools
Troubleshoot and help resolve electrical, mechanical, and software issues
Guide new users through setup, calibration, and best practices
Use tools like ERP, CRM, CAD/CAM software, and our knowledge base to support customers
Log support cases, track issues, and manage part/warranty orders
Occasionally travel to customer sites for training, diagnostics, or repair (once trained)

What We're Looking For

Hands-on experience with mechanical or electrical systems - comfortable using multimeters, hand tools, and reading schematics or manuals
Familiarity with basic electronics: switches, relays, sensors, motors, fuses, power supplies
Ability to diagnose issues remotely and communicate clearly with customers
Basic computer skills:
Microsoft OS, email, ERP/CRM systems
Positive, accountable, and team-oriented attitude
Self-motivated with the ability to use your time effectively to learn on the job

Qualifications

Minimum 2 years troubleshooting or hands-on technical experience
High school diploma or GED required; technical certificate or associate degree preferred
Strong verbal and written communication
Problem-solving mindset and great customer interaction skills

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