IT Technician

Founded in 1988 in Bend, Oregon,
Deschutes Brewery has been pushing the craft beer movement forward for more than three decades. Today, we’re proud to be the 6th largest independent craft brewery in the United States
, with a reputation built on innovation, quality, and a whole lot of passion for producing a great product. Deschutes continues to grow, with a footprint in all 50 states and one of the fastest growing non‑alcoholic portfolios in the country. We’ve also partnered with brands including Patagonia Provisions, Boneyard Beer and Party Bomb, a new‑to‑world flavored malt beverage. From hop‑forward classics to creative seasonal releases, award‑winning non‑alcoholic beers to flavor‑forward malt beverages, we’re driven by one simple goal:
brew damn tasty beverages that bring people together
. If you’re looking to do meaningful work with people who care deeply about their craft—and know how to have fun along the way—Deschutes Brewery is a place where you can grow and make an impact.

We are currently recruiting for an IT Technician to join our team in Bend, OR! In this role you will provide front‑line end user support and maintain organizational workstations, peripherals, and software, including installing, diagnosing, maintaining, and upgrading device hardware and software to ensure optimal performance and security.

• Provide IT end‑user support to the company as first line responder; maintain excellent customer service, response times and documentation; assist end users in person, over the phone, via video conferencing and/or via desktop sharing
• Troubleshoot and resolve computer hardware and software issues
• Maintain the health of company computers, peripherals, and phones, including hardware and software upgrades, updates, and replacements
• Set up and manage user accounts and permissions on various platforms, including Active Directory and Microsoft 365
• Maintain and utilize industry‑standard toolsets used to accomplish IT‑related tasks, such as the Solar Winds Service Desk platform, deployment tools, end‑point management systems, etc.
• Provide end‑user IT training and maintain user‑accessible documentation and instructions
• Support company communications by assisting in the facilitation of large meetings and webinars, as well as managing audio‑visual hardware and software meeting tools such as Microsoft Teams and GoTo Webinar
• Manage end‑user computer backups
• Assist Systems Administrators with anti‑malware systems pertaining to workstations
• Escalate server and network related issues to the Systems Administrators as needed
• Maintain workstation‑related software and hardware inventory, licensing, and support contracts
• Facilitate the resolution of technical support issues between end users and third‑party vendors whose systems internal IT does not directly support
• Engage and coordinate with vendors to resolve technical issues with various systems under the IT Technician’s purview as needed

• Awesome co‑workers! (Recently voted one of the BEST places to work in Bend!)
• Being part of one of the best (and award‑winning!) Breweries in Oregon
• Medical, dental and vision insurance
• 401k Match of 4% vested immediately!
• 2 weeks paid vacation, 1 week sick leave, and paid holidays
• On Demand Pay (get your money when you need it) available through Daily Pay
• Employee stock ownership - be a part owner of Deschutes Brewery!
• Pro deals with local companies
• Deschutes Brewery and Boneyard discounts
• Free beer for those 21+!

• Proven experience as an IT Technician or equivalent position
• 2 years' experience supporting Microsoft Windows 10/11 desktop/laptop computers in a corporate environment
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.
• Must have a working knowledge of standard desktop software such as operating systems, system utilities, security, web browser, email, antivirus, and office productivity software.
• Experience troubleshooting basic network, software, and printing problems
• Strong customer service skills and the ability to communicate and work effectively with a diverse range of…