Desktop Engineer - Bend, Oregon

Position: Desktop Engineer I - Bend, Oregon
About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through Village

MD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note:

We will only contact candidates regarding your applications from one of the following domains: , , , , , , or

Job Description

This role will be part of the desktop engineering team responsible to architect, design, and implement solutions for client technologies. This includes assisting design and project managing large migrations and new technology efforts in addition to being a technical resource, providing day to day phone support and 2nd and 3rd level desktop support operations. Minimum 2 years' experience, preference given for experience in IS/IT departments in a healthcare industry.

Essential Functions (greater than or equal to 10% of time):

70% - Providing Tier 2 & 3 Desktop Support

* Assists staff with technical support of desktop computers, operating systems, office applications, printers, phones, and related technology.

* Activities require interaction with office applications and operating systems to diagnose and resolve unique, non-recurring problems.

* Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

* Works with other staff as appropriate to determine and resolve problems received from clients.

15% - Create desktop/laptop/citrix build processes for all sites and business units

* Assist in creating and communicating systems and application standards

* Package software and design distribution methods

* Perform software distribution and patch management to Windows PC's, laptops, and Citrix servers

* Recommends and / or performs upgrades on systems to ensure longevity

10% - Perform user, system and support requirements gathering and analysis to provide recommendations

* Research options providing written evaluations of products and operating system upgrades and patches

* Develop, organize and maintain standard operational procedures

* Works with procurement staff to purchase hardware and software

* Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable

Secondary Functions (less than 10% of time):

5% - Create and maintain systems documentation for testing and validation

* Maintain relevant and current knowledge within assigned technical fields

* Prioritize work efforts, multi-task in a very fast-paced environment, and provide timely and clear updates

* Lead small to medium projects

* Submit weekly status reports and timely project status/scorecards

* Provide technical consultations and presentations to IT as needed

* Create configuration management processes, while following all change management guidelines.

* Provide disaster recovery planning for client technologies

* Perform post-implementation 2nd and 3rd level support, identifying root cause with strategic solutions to problems

* Trains and orients staff on use of hardware and software

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Education and/or

Experience:

* Associates degree in related field and 3 to 5 years work experience or equivalent combination of education and work experience

* Minimum 2 years' experience in IS/IT supporting desktop hardware and software.

* Minimum 2 years' experience supporting a Windows desktop/laptop/Citrix/Active Directory environment (roaming profiles, etc.)

* Minimum 2 years' experience deploying and supporting O/S migrations and introducing new technology based on business needs and…