Business Process Leader, Reporting

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Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as our Business Process Leader, Reporting, at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

The Business Process Leader, Reporting, leads and coordinates end-to-end business process activities to deliver accurate, timely, and widely adopted reporting across MMA. Focusing on the MMA Analytics reporting tool, this role collaborates closely with the Business Process team, Data Insights & Reporting Center of Excellence (COE), and national and regional stakeholders to translate reporting requirements into effective, technology-driven processes aligned with client services workflows and the agency management system.

Accountable for managing reporting intake and incident triage, maintaining clear and authoritative documentation, and driving continuous process improvements, the Business Process Leader, Reporting ensures consistent data interpretation, operational efficiency, and strong user adoption throughout the organization.

Process Design and Governance

* Lead and participate in regional and national working groups to define reporting and operational requirements, agree on data standards, and drive process design initiatives.

* Engage cross-functional teams (operations, finance, IT, sales, client services, etc.) to map current state, design future workflows, and produce requirements and acceptance criteria.

* Develop and enforce process governance standards for reporting, including change and approval workflows.

Program and Change Management

* Maintain reporting intake channels; apply triage and prioritization rules to ensure requests are logged, contextualized, and routed into the backlog or operational queue.

* Participate in backlog refinement, sprint planning, acceptance testing and release preparation.

* Manage in‑flight work and program status for active reporting requests and enhancements; track progress, coordinate dependencies, identify and escalate blockers, and ensure timely handoffs to delivery teams.

* Coordinate across teams during sprints/releases to ensure deployment readiness and post‑release stabilization; maintain transparent communication to stakeholders.

* Build and maintain strong relationships with regional representatives, business leaders, technical teams and the Data Insights & Reporting COE to surface issues, recommend scalable solutions and manage change impact.

* Communicate status, risks and recommendations clearly and professionally to stakeholders at all levels.

* Apply change‑management principles in all stakeholder interactions to foster adoption and cross‑departmental alignment.

* Develop an effective team; foster a collaborative, innovative team culture, build strong working relationships, hire skilled talent and manage workloads appropriately

Reporting Support and Training

* Serve as the primary point of contact for reporting and analytics users; triage incoming requests, validate intake, enforce SLAs, and ensure requests are routed appropriately.

* Act as first responder for analytics incidents (access, data, report failures); assess scope and business impact, coordinate immediate remediation with technical teams, communicate timely status to stakeholders, and lead post-incident reviews and follow-up actions.

* Provide dedicated regional support and escalation coverage; manage regional escalation paths and response expectations.

* Test reported bugs, validate enhancements, and perform QA on new or changed reports pre- and post-release to confirm accuracy.

* Serve as the…