Services Support Technician - AV Temp; Part Time, Temporary , Non-Benefited

Overview

ITS Services Support Technician - AV Temp (Part Time, Temporary Hourly, Non-Benefited) position within the ITS Department. The IT Services Support Tech is responsible for end-user workstation support, AV for college events, and hardware and software systems on COCC campuses. This is an entry-to-mid level opportunity for a professional eager to learn and contribute to COCC’s educational mission.

• PC Systems Support and Maintenance:
  Set up all new and replacement computers and printers; troubleshoot system problems and assist end users with technical issues; provide technical support for campus AV systems; coordinate and manage campus events that require AV technologies.
• IT Helpdesk:
  Manage helpdesk queues and provide prompt, balanced support.

• Technical skills related to commonly used computer systems and applications.
• Excellent problem-solving abilities.
• Ability to work collaboratively in a team environment.
• Strong oral and written communication skills.
• Professional demeanor with a customer-centric approach.
• Ability to learn from critical feedback from customers and supervisors.

Working hours may be flexible based on AV event scheduling. Work may involve occasional late or early hours or weekend work. The role involves primarily sedentary office work with the ability to sit or stand at a workstation for extended periods, frequent use of hands and fingers, and near visual acuity for reading and computer screens. Occasional lifting over ten pounds for up to 15% of the time.

Computer screen usage is more than 50% of the time. Ability to kneel, stoop, crawl, crouch, and climb ladders. All essential functions must be performable with or without reasonable accommodation.

• Associates Degree or related degree in Computer Information Systems, Audio Visual Technology, or Electronic Engineering Technology with emphasis on computer or AV systems.
• At least one year of experience in computer support or AV technologies and systems.
• Additional experience may substitute for the AAS degree; equivalency must be clearly demonstrated by the applicant.
• Valid Oregon Driver’s License, or ability to obtain within 30 days of employment.

The College recognizes value of skills and knowledge gained outside formal higher education and paid employment. Applicants not meeting minimum qualifications but with other qualifications are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify during the application process. Bilingual fluency in English and Spanish is considered a plus, along with experience in a diverse multicultural setting.

The College is committed to equal opportunity and non-discrimination in employment and education. For questions, contact Human Resources or the Vice President for Student Affairs. The policy covers nondiscrimination in employment and access to educational opportunities; actions will be addressed per college procedures. COCC employees must reside in Oregon during employment.

Required fields are indicated with an asterisk (*).

• * What is your highest level of education?
• * We recognize the value of education and experience outside formal education. Indicate which statements apply to you and explain equivalency as needed.
• * Explain how your education/experience should be considered equivalent to the minimum requirements. If you meet all minimum requirements, write N/A.
• In support of COCC’s commitment to diversity, list any languages other than English in which you are fluent (read and write).
• * Are you a U.S. military veteran? COCC provides veterans with employment preference. Upload DD214 and 215 or certification as applicable in the next step.
• * COCC employees must reside in Oregon; are you residing in Oregon by start date?
• * COCC cannot sponsor visa applications. Are you authorized to work in the United States without COCC sponsorship by start date?
• * Background checks are required. Do you consent to a criminal background check if offered employment?

Required:

Resume/Vitae;
Cover Letter. Optional: US Military DD 214.

Contact:
Human Resources, Newberry Hall, Bend, OR 97703; ;
MyHR