IT Demand and Portfolio Specialist

Annual salary range: $106,787 - $160,160/year

TITLE: IT Demand and Portfolio Specialist

REPORTS TO POSITION: IT Manager Customer Experience

DEPARTMENT: Information Technology

DATE LAST REVIEWED: June 2026

OUR VISION: Creating America’s healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

The Information Technology (IT) department helps improve the work of our caregivers by providing efficient systems, comprehensive training, and stellar customer service. We do this by taking pride in the integrity of our workflows, data security, and training delivery. We partner with our customers to best leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.

The IT Demand and Portfolio Specialist facilitates the IT demand management function, overseeing the intake, evaluation, prioritization, and governance of technology-related requests across the organization. This role partners closely with business and IT leaders to ensure proposed initiatives are aligned with strategic priorities, operational objectives, compliance requirements, and available resource capacity. The position is responsible for establishing intake standards, facilitating decision-ready business cases, maintaining visibility into the demand pipeline, and supporting portfolio decisions that optimize the delivery of IT services, enhancements, and projects.

• Facilitate the IT demand management process by capturing, evaluating, and prioritizing incoming requests from business units to ensure alignment with organizational strategy, operational needs, and resource capacity.
• Establish and enforce intake standards to ensure demands are accurately classified as service requests, enhancements, optimization efforts, or projects, enabling efficient routing and decision-making.
• Develop, maintain, and communicate dashboards and reporting that provide transparent visibility into demand intake, prioritization, status, and pipeline performance.
• Partner with business and IT stakeholders to organize business cases and determine the appropriate path for each request, including conversion to project work, operational support, or other intake channels.
• Ensure business cases are complete and decision-ready by coordinating required inputs such as approvals, level-of-effort estimates, discovery findings, architectural review, and stakeholder alignment.
• Facilitate cross-functional assessment of regulatory, security, technical, and operational risks associated with new demands to support informed prioritization and governance decisions.
• Monitor the demand intake lifecycle to ensure requests progress efficiently through defined stages; remove barriers and maintain momentum from submission through disposition.
• Coordinate the assignment and tracking of non-project work to the appropriate operational pathways, ensuring accurate categorization, accountability, and follow-through for intake items that do not become formal projects.
• Ensure proposed initiatives are reviewed for compliance with legal, regulatory, privacy, and organizational requirements prior to approval and execution.
• Govern the demand pipeline to ensure initiatives are prioritized and sequenced in alignment with strategic objectives, operational priorities, and available organizational capacity.
• Define, implement, and continuously refine prioritization criteria and governance practices that support effective portfolio and demand management decision-making.
• Partner with the PMO to track active portfolio health and ensure that approved demands are delivering their intended strategic value.
• Monitor resource capacity across IT functions and provide recommendations on timing, sequencing, and tradeoff decisions to balance incoming demand with current commitments and operational support needs.
• Design and maintain tools, templates, and intake frameworks that support project managers and leaders in resource planning, effort estimation, and demand transparency.
• Partner with project and operational leaders to monitor portfolio execution, identify resource constraints, and adjust allocations or priorities as needed to support successful delivery.
• Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient, and accurate.
• Supports the vision, mission, and values of the organization in all respects.
• Provides and maintains a safe environment for caregivers, patients, and guests.
• Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean principles, concepts, and tools.
• Conducts all activities with the highest standards of…